Morgan Hayes
Greenville
Summary
Dynamic professional with a proven track record in guest relations and customer service. Skilled in conflict resolution and effective communication, ensuring exceptional dining experiences and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Harvey's Family Restaurant
Taylors
05.2026 - Current
- Greeted guests warmly and escorted them to their tables.
- Managed waitlists effectively during peak dining hours to minimize wait times and enhance guest experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided menus and informed guests about daily specials.
- Assisted servers by communicating guest needs promptly.
- Addressed guest inquiries and concerns promptly, ensuring a welcoming atmosphere and high satisfaction.
- Resolved customer complaints professionally, fostering a positive dining experience and reinforcing guest loyalty.
- Maintained cleanliness and organization of the host stand area.
- Collaborated with kitchen staff to ensure timely meal service.
Food Runner
CAMP Modern American Eatery
Greenville
05.2025 - 08.2025
- Delivered food orders promptly to guests ensuring accuracy and presentation.
- Communicated with kitchen staff to coordinate timely food preparation and service.
- Engaged with guests to assess and enhance satisfaction with their dining experience.
- Assisted servers in clearing tables and resetting for new guests to maintain smooth dining flow.
- Maintained cleanliness in dining areas by promptly removing debris and spills.
Restaurant Hostess
Core 450
Travelers Rest
05.2024 - 08.2024
- Greeted guests warmly and escorted them to tables, enhancing their dining experience.
- Assisted servers by promptly communicating guest needs, ensuring seamless service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions, facilitating smooth operations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Head Lifeguard
Upstate Pool Management Group
Simpsonville
05.2019 - 09.2022
- Led lifeguard team in maintaining safety and compliance with regulations, fostering a secure environment for patrons.
- Oversaw pool activities to proactively prevent accidents and consistently enforce safety rules.
- Conducted regular training sessions on rescue techniques and emergency response.
- Developed training program for new hires on safety protocols, procedures, and customer service standards, enhancing team readiness.
- Provided first aid treatment and support during emergencies at the facility.
- Assisted in scheduling shifts and managing lifeguard workloads effectively.
- Maintained cleanliness and organization of pool area and equipment.
Education
Bachelor of Science - Psychology
Clemson University
Clemson, SC05-2026
Skills
- Guest relations
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Goal driven
- Time management
- Social perceptiveness
- Critical thinking
- Data analysis
Timeline
Restaurant Hostess
Harvey's Family Restaurant
05.2026 - Current
Food Runner
CAMP Modern American Eatery
05.2025 - 08.2025
Restaurant Hostess
Core 450
05.2024 - 08.2024
Head Lifeguard
Upstate Pool Management Group
05.2019 - 09.2022
Bachelor of Science - Psychology
Clemson University