Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Morgan Hecker

Gillette

Summary

Offering strong foundation in interpersonal communication and empathy, ready to make positive impact in social work. Brings solid understanding of social service principles and effective case management practices. Ready to use and develop skills in assessment and advocacy in a social services role.

Overview

4
4
years of professional experience

Work History

Case Manager

Youth Emergency Services
09.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Full Time Youth Advocate

Youth Emergency Services
08.2022 - 09.2023
  • Supervise youth in residential and community-based programs to minimize risks and offer support.
  • Complete necessary reports and documentation to maintain thorough, accurate case records.
  • Assist in identifying and reducing barriers to youth engagement and development.
  • Manage and lead activities promoting growth in mental, emotional, and educational areas.
  • Organize and facilitate recreational activities to engage youth in positive, team-building experiences.
  • Contribute to development of individualized plans to support youth goal achievement.
  • Build solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Provide basic needs to youth including medication administration, meal prep, hygiene supplies, and coaching for adequate self-care.

Lead Mentor

Volunteers Of America
08.2021 - 06.2022


  • Provided excellent customer service to clients while effectively addressing all needs and concerns
  • Monitored residents under Department of Corrections (DOC) and Bureau of Prisons (BOP) jurisdiction both inside the facility and within the community
  • Ensured residents comply with the DOC, BOP, and Volunteers of America Policy
  • Performed resident drug testing
  • Administered and monitored resident medication
  • Transported residents to work and programming
  • Maintained all front desk responsibilities including answering phones, entering schedules, and caring for client's needs and concerns

Education

Bachelor's - Social Services

Walden University
Minneapolis, MN
03-2026

Certificate Program - Addictions Counseling

Sheridan Community College
Sheridan, WY
05.2023

Associate of Applied Science - Psychology

Gillette Community College
Gillette,WY
2022

Skills

  • Case Management
  • Case Documentation
  • Safety Monitoring
  • Complex Problem-Solving
  • Compassionate Care
  • Crisis Situations
  • Emotional Support Abilities
  • Mentoring

References

Bev Jordan

Supervisor, known 2 years

307-622-6085


Jeannine Frye

Supervisor, known 11 years

307-660-1344


Camron Shawver

Supervisor, known 4 years

307-622-2132 

Timeline

Case Manager

Youth Emergency Services
09.2023 - Current

Full Time Youth Advocate

Youth Emergency Services
08.2022 - 09.2023

Lead Mentor

Volunteers Of America
08.2021 - 06.2022

Bachelor's - Social Services

Walden University

Certificate Program - Addictions Counseling

Sheridan Community College

Associate of Applied Science - Psychology

Gillette Community College

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Morgan Hecker