Morgan Hedlund
Bemidji,MN
Summary
Dynamic professional with extensive experience in customer service and task management across healthcare and hospitality. Renowned for problem-solving abilities and effective communication, dedicated to improving service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Access Scheduler
Sanford Health
Bemidji, Minnesota
09.2024 - Current
- Delivered exceptional customer service while managing multiple tasks accurately and efficiently.
- Verified patient insurance information and eligibility for services with precision.
- Maintained accurate patient records in scheduling system to uphold data integrity.
- Facilitated scheduling changes and addressed patient inquiries to improve service delivery.
- Complied with HIPAA regulations when handling confidential patient information.
- Scheduled patient appointments, managed incoming calls, and resolved inquiries effectively.
Bartender Supervisor
Green Mill Restaurant & Bar
Bemidji, Minnesota
08.2020 - 09.2025
- Trained new bartenders on drink preparation and menu knowledge to enhance service quality.
- Managed inventory to optimize stock levels and minimize waste.
- Ensured compliance with health and safety regulations in bar area.
- Delivered exemplary customer service while interacting with patrons.
- Resolved customer complaints quickly and courteously to maintain satisfaction.
Server
Chocolate Moose Restaurant
International Falls, Minnesota
08.2016 - 12.2021
- Efficiently managed multi-table service during peak hours to maximize customer satisfaction.
- Addressed customer complaints with professionalism to improve overall dining experience.
Beverage Cart Attendant
The River Golf Course
International Falls, Minnesota
06.2021 - 08.2021
- Supported setup of special events and tournaments at course.
- Maintained accurate records of sales, inventory, and customer feedback for management review.
Education
Bachelor of Science - Corrections
Bemidji State University
Bemidji, MN05-2022
High School Diploma -
Falls High School
International Falls06-2019
Skills
- Customer relationship management
- Health data handling
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Organizational skills
References
- Tyler Acosta, Bar Supervisor at Green Mill tyler.acosta@lakesidemgt.com
- Luke Rankin, General Manager at Green Mill luke.rankin@lakesidemgt.com
- Kimberly Wimmer, District Judge in Grand Rapids Kimberly.wimmer@courts.state.mn.us
Timeline
Patient Access Scheduler
Sanford Health
09.2024 - Current
Beverage Cart Attendant
The River Golf Course
06.2021 - 08.2021
Bartender Supervisor
Green Mill Restaurant & Bar
08.2020 - 09.2025
Server
Chocolate Moose Restaurant
08.2016 - 12.2021
Bachelor of Science - Corrections
Bemidji State University
High School Diploma -
Falls High School