Jamie Yule
Berwick,PA
Summary
Highly organized and efficient Patient Access Scheduler with comprehensive experience in coordinating patient appointments, medical procedures, tests, and imaging. Possess strong knowledge of medical terminology, insurance verification processes, and electronic health records management. Demonstrated skills in multitasking under pressure while maintaining high standards of accuracy and efficiency. Proven ability to positively impact patient satisfaction through excellent communication and empathetic customer service.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Flexible hard worker ready to learn and contribute to team success.
Successful Pharmacy Technician bringing 5 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Motivated Shift supervisor enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Capable shipping professional with top-notch communication skills and a systematic approach. Positive and upbeat leader focused on keeping employees working well and operating as a team. Bringing 1 years of related experience.
Overview
17
17
years of professional experience
Work History
Patient Access Scheduler
Geisinger Medical Center
Danville, Pennsylvania
02.2024 - Current
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Monitored accounts receivable reports on a daily basis to identify any unpaid claims or discrepancies.
- Scheduled and confirmed patient appointments and consultations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Ensured that all necessary documents were completed correctly prior to submitting them for processing.
- Processed referrals by obtaining required authorizations from third party payers prior to scheduled appointments.
- Collaborated with other healthcare professionals to coordinate patient care needs.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Identified opportunities for improvement within the department's operations.
- Monitored office supplies inventory and placed orders when necessary.
- Implemented strategies aimed at improving customer satisfaction levels.
- Kept abreast of changes in policy and regulations affecting the department's operations.
- Provided outstanding customer service while managing multiple tasks with accuracy and efficiency.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Greeted and checked in patients, verified insurance information, and collected co-pays.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Resolved issues related to patient access services in a timely manner to ensure continuity of care.
- Verified demographics and insurance information to register patients in computer system.
- Adhered to HIPAA regulations by ensuring confidentiality of protected health information.
Shipping Lead
Java Momma
Danville , PA
09.2021 - 10.2022
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Prepared packages for shipping and determined most economical shipping methods.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
Pharmacy Technician
CVS Pharmacy
Berwick, PA
03.2008 - 03.2023
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Prepared pricing and instruction labels for placement on prescriptions.
- Compiled customer demographic, allergy and medical history background.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Verified and filled over 300 prescriptions per day in busy retail pharmacy setting.
- Requested scripts from doctors and verified insurance and coding.
- Merchandised related products to drive pharmacy department sales.
- Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
Patient Access Representative
Geisinger Medical Center
Danville , PA
10.2022 - 02.2024
- Responded to patient inquiries regarding billing or financial matters.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Facilitated communication between patients, staff members, and third party payers.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Explained various admission forms and policies, acquiring signatures for consent.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Collected co-pays and other payments from patients at time of service.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Documented patient counters in hospital system and initiated follow-up actions.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Actively participated in team meetings and training sessions.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Managed incoming faxes related to patient registration processes.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Created new patient accounts in EMR system as needed.
- Assisted with preparing daily cash reports for accounting department.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Verified insurance coverage for services provided by the facility.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted patients and visitors in a courteous and professional manner.
- Scanned documents into electronic medical records system.
- Ensured accuracy of all data entered into computer system.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Answered phones promptly in a professional manner.
Education
Some College (No Degree) - Child Development
Luzerne County Community College
Nanticoke, PASkills
- Multitasking and Organization
- Registration and Admissions
- Customer Service
- Problem-Solving
- Quality Assurance
- Financial Procedures Adherence
- Verbal and Written Communication
- Patient Confidentiality and Data Security
- Caring and Empathetic
- Communicating to Patients and Families
- Gathering Information from Patients
- Explaining Policy and Procedures
- Quality Standards and Protocols
- Organized and Efficient
- Helpful and Service-Oriented
- Building Rapport and Credibility
- Organized and Detail-Oriented
- Calm and Effective Under Pressure
- Appointment Scheduling
- Relationship Building
- Phone and Email Etiquette
- Friendly and Outgoing
- Flexible Schedule
- Patient registration
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Customer relationship management
- Data entry accuracy
- Patient advocacy
- Office procedures
- Healthcare operations
- Effective communication
- Team collaboration
- Strong organization
- Team leadership
- Electronic health records
- Money handling
- Friendly and outgoing
- Information collection
- Data entry
- Payment processing
Timeline
Patient Access Scheduler
Geisinger Medical Center
02.2024 - Current
Patient Access Representative
Geisinger Medical Center
10.2022 - 02.2024
Shipping Lead
Java Momma
09.2021 - 10.2022
Pharmacy Technician
CVS Pharmacy
03.2008 - 03.2023
Some College (No Degree) - Child Development
Luzerne County Community College