Morgan Herbert
Nashville,TN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Product Analyst II
HCA Healthcare
09.2023 - Current
- Provided valuable insights through regular reporting on key performance indicators, enabling informed decision-making for future product enhancements.
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionality.
- Enhanced product performance by analyzing user feedback and implementing necessary improvements.
- Reduced customer support inquiries by creating comprehensive product documentation and user guides.
- Provides hands-on technical leadership for the analysis, implementation, and support of Meditech applications and standards.
CUSTOMER EXPERIENCE EXPERT
T-Mobile
07.2021 - 09.2023
- Provide astounding customer service through effective and timely resolution of various customer inquiries and concerns
- Build customer loyalty and value through effective account management
- Increased team sales by20% by identifying and providing offers for appropriate additional products, features, and services
MARKETING AND COMMUNICATIONS INTERN
American Society for Gastrointestinal Endoscopy
01.2022 - 05.2022
- Wrote and distributed press releases via social media outlets detailing relevant newsworthy information and supporting brand image
- Prepared social media posts and videos for viral content strategies and communicating relevant information
- Collaborated with stakeholders to identify key messages and created content for social media releases and other materials
PUBLIC HEALTH GRADUATE ASSISTANT
Tennessee State University
08.2020 - 05.2022
- Assisted faculty and staff members in administrative, research and instructional areas
- Conducted library research, fieldwork, laboratory experiments, and data collection and analysis
- Updated unit websites, registration and provided advisement support
BEHAVIORAL HEALTH SPECIALIST
Vanderbilt University Medical Center
01.2021 - 02.2022
- Observed and assessed patient's behavior
- Developed and implemented treatment plans to address behavioral concerns
- Supported patients throughout the treatment plan
- Collaborated with other healthcare professionals and provided support with medical staff
Education
Master of Public Health - Concentration in Behavioral and Public Health Science
Tennessee State University
Nashville, TN12.2022
Bachelor of Arts - Psychology
Fisk University
Nashville, TN05.2020
Skills
- Educational Curriculum Design and Implementation
- Grant Writing and Analysis
- Build Coping Skills
- Identifying Client Goals
- Clinical Assessments
- Proficient in Microsoft Office
- Proficient in SPSS Statistical Data Software
- Billing and Finance
Timeline
Product Analyst II
HCA Healthcare
09.2023 - Current
MARKETING AND COMMUNICATIONS INTERN
American Society for Gastrointestinal Endoscopy
01.2022 - 05.2022
CUSTOMER EXPERIENCE EXPERT
T-Mobile
07.2021 - 09.2023
BEHAVIORAL HEALTH SPECIALIST
Vanderbilt University Medical Center
01.2021 - 02.2022
PUBLIC HEALTH GRADUATE ASSISTANT
Tennessee State University
08.2020 - 05.2022
Master of Public Health - Concentration in Behavioral and Public Health Science
Tennessee State University
Bachelor of Arts - Psychology
Fisk University
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