Sareeka Rai-Ma
Lowell,MA
Summary
Learning and Development professional with a strong focus on delivering innovative training solutions that enhance learner engagement and performance. Skilled in developing modern learning strategies and managing complex projects, driving success through collaboration with stakeholders to achieve measurable results in skill-building environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
LMS Analyst
Massachusetts Bay Transportation Authority
Boston, MA
04.2025 - Current
- Supported LMS users in login, navigation, training assignments, and completion inquiries to enhance user experience.
- Create learning assets, including courses, curricula, and certifications for agency-wide distribution.
- Conduct quality control checks on course packages before deployment.
- Generated reports for stakeholders, presenting data clearly to facilitate informed decision-making.
- Analyzed end-user requests and issues to compile monthly metrics, providing insights for team improvement.
- Perform additional LMS administration tasks to support operational needs.
Instructional Designer (Contract)
Transmedics
Andover, MA
05.2024 - 07.2024
- Assisted in the development of instructional strategy and training curriculum for over 180 Nurses and Nurse Practitioners specializing in the retrieval, transport, and transplant of vital organs.
- Expanded learning and development to IT business functions by collaborating with stakeholders to plan targeted training assets.
- Designed and developed eLearning using latest course authoring and multimedia development tools.
- Administered company Learning Management System, designing and configuring learner dashboards, generating reports, and uploading learning materials.
Senior Training & Compliance Specialist, MA Bio-Ops
Takeda Pharmaceuticals Inc.
Lexington, MA
08.2022 - 07.2023
- Delivered training content solutions, including good manufacturing practices (GMP) modules and curriculum.
- Created and assigned user groups in learning management system (LMS) for MA Biologic Operations.
- Collaborated with Learning Analytics group on operational and maintenance functions to enhance quality of user services and support.
- Played key role in increasing number of customer requests processed while ensuring quality of service by cultivating productive relationships with clients and ensuring excellence in LMS administration and training workflows processing.
- Provided LMS administrative support through the Monday.com ticketing system.
- Led ADDIE-driven project to redesign interface and content of customer-facing SharePoint site, improving customer experience.
- Provided comprehensive troubleshooting services to clients resulting in function-wide recognition.
Learning Management System Specialist, Learning & Development (remote)
Kyocera Document Solutions
Fairfield, NJ
10.2021 - 07.2022
- Participated in all aspects of new LMS system implementation enterprise-wide, acting as main point of contact for software as a service (SaaS) vendor and stakeholders.
- Coordinated LMS upgrade implementation by scheduling workshops, preparing agendas, and supporting administrator training, completing project ahead of timeline.
- Planned content map and instructional strategy for training materials creation and delivered storyboards as well as one-on-one training sessions to department cohorts covering administrator tasks.
- Authored user acceptance scripts in alignment with company needs for optimal use of features by up to eight administrators, three managers, and 10,000+ learners annually.
- Troubleshot post-deployment issues, ensuring timely resolution for smooth user experience.
- Surveyed prospective users to identify service improvements and delivered findings to vendor for actionable insights.
- Scheduled and facilitated meetings with Sales content creators to address system-related concerns.
- Orchestrated design and development of user dashboards based on company branding guidelines for internal and external parties – encompassing hi-resolution images for animation, html page and stylesheet, and LMS server upload.
- Produced four short video demos to generate interest and provide bite-size user guides, and two eLearning courses as introduction to new system for consumption by entire organization and external partners.
Lead SABA Administrator, R&D Quality & Compliance (Contract)
Takeda Pharmaceuticals Inc.
Lexington, MA
01.2020 - 09.2021
- Led systems administration to enhance functionality of SABA LMS for R&D Quality and Compliance group.
- Maintained 100% compliance with quality standards by all training builds via quality control checks.
- Managed LMS-related tickets, resolving problems related to course completion, deployment, broken links, and content errors.
- Processed data extraction requests for analysis of training matrices, audits, and user performance reviews.
- Created assessments using SABA’s native assessment authoring tool to monitor and evaluate performance effectively.
- Increased number of client requests processed via ServiceNow Ticketing System by at least 25%.
- Edited e-learning content using Articulate Storyline.
- Developed how-to course for incoming SABA administrators, improving onboarding experience using Articulate Rise.
Information Systems Analyst
The Boston Consulting Group
Boston, MA
06.2014 - 02.2017
- Administered client learning system for Enablement Group, addressing client needs and enhancing user experience.
- Completed design, development, and launch of 15 SABA-powered sites and more than six demo and proposal sites throughout tenure for clients ranging from large financial institutions to global technology firms.
- Performed interface design and development, user account creation, course assignment, and troubleshooting.
- Collaborated with stakeholders in US and overseas throughout needs assessment and interface design, ensuring compliance with clients’ brands.
- Led transformational initiatives, eliminating bugs in SCORM packages through quality control process and adapting learning content for mobile devices in collaboration with application developers and Learning Manager.
- Oversaw visual communications projects, aligning deliverables with client objectives to ensure satisfaction.
- Reduced catalogue update requests processing timeframe 50% by assuming role of webmaster for Enablement catalogue, taking role duties from vendor’s Web Developer.
Training Coordinator – IT Training at Biogen, Training & Process Standards Coordinator at Millennium Pharmaceuticals (Takeda Pharmaceuticals), and Project Coordinator / E-Learning Technologist at Fidelity Investments
07.2010 - 02.2014
Education
Certificate - e-learning Instructional Design
Association of Talent Development
Micromasters Certificate - Instructional Design and Technology
University of Maryland
College Park, MDMaster of Fine Arts - Creative Writing with Interdisciplinary Studies in Visual Arts
Lesley University
CambridgeBachelor's Degree - Commerce
University of North Bengal
IndiaSkills
- Learning Experience Design
- Stakeholder Relations
- Cross-Functional Collaboration
- Instructional Design
- User-Centered Design
- Strategic Planning
- User Experience Optimization
- E-Learning Talent Programs
- Adult Learning Theory
- Modern Graphic Design
- Video
- Authoring Tools
- Web-Based Experiences
- Manuals
- Best Practices
- Training Programs Development
- Experiential Experiences Design
- Assessments
- Learning management systems
- SumTotal
- SABA
- TalentLMS
- SuccessFactor
- Tovuti
- DOCUMENT AND QUALITY MANAGEMENT
- Veeva Vault
- Ticket & Project Management
- ServiceNow
- Jira
- Mondaycom
- Adobe CC
- Illustrator
- InDesign
- Photoshop
- Express
- After Effects
- Premiere Pro
- Premiere Rush
- E-Learning Authoring Tools
- Articulate 360
- TechSmith Camtasia
- Adobe Captivate
- Microsoft Office 365
- Collaboration/Communication Tools
- WebEx
- Zoom
- MS Teams
- Scripts
- Basic HTML
- CSS3
- Curriculum implementation
- Training program improvement
- Mobile learning
- Gamification techniques
- Feedback analysis
- Team member development
- Organizational performance
- Training program development
- Curriculum design
- Teacher training
- Student advocacy
- Product development
- Individualized instruction
- Pedagogical research
- Community outreach
- Conflict resolution
- Motivational techniques
- Educational Standards Compliance
- Continuous improvement
- Student evaluation
- Team building
- Self motivation
- Multitasking Abilities
- Program evaluation
- Learning Styles Assessment
- Education plans
- Lesson planning
- Goal setting
- Literacy Programming
- Multicultural education
Certification
Adobe Captivate Certified Professional
Previous Positions
- Training Coordinator – IT Training, Biogen, 07/01/10, 02/28/14
- Training & Process Standards Coordinator, Millennium Pharmaceuticals (Takeda Pharmaceuticals), 07/01/10, 02/28/14
- Project Coordinator / E-Learning Technologist, Fidelity Investments, 07/01/10, 02/28/14
Timeline
LMS Analyst
Massachusetts Bay Transportation Authority
04.2025 - Current
Instructional Designer (Contract)
Transmedics
05.2024 - 07.2024
Senior Training & Compliance Specialist, MA Bio-Ops
Takeda Pharmaceuticals Inc.
08.2022 - 07.2023
Learning Management System Specialist, Learning & Development (remote)
Kyocera Document Solutions
10.2021 - 07.2022
Lead SABA Administrator, R&D Quality & Compliance (Contract)
Takeda Pharmaceuticals Inc.
01.2020 - 09.2021
Information Systems Analyst
The Boston Consulting Group
06.2014 - 02.2017
Training Coordinator – IT Training at Biogen, Training & Process Standards Coordinator at Millennium Pharmaceuticals (Takeda Pharmaceuticals), and Project Coordinator / E-Learning Technologist at Fidelity Investments
07.2010 - 02.2014
Certificate - e-learning Instructional Design
Association of Talent Development
Micromasters Certificate - Instructional Design and Technology
University of Maryland
Master of Fine Arts - Creative Writing with Interdisciplinary Studies in Visual Arts
Lesley University
Bachelor's Degree - Commerce
University of North Bengal