Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Hicks

Morgan Hicks

Valdosta,GA

Summary

Driven by a results-focused approach, I excelled as a Store Manager at Shell Fastrac, enhancing customer satisfaction and sales through innovative strategies and staff development. My background in fast-paced environments, combined with expertise in inventory and cash control, complements my proficiency in dental terminology and patient relations, showcasing a unique blend of technical and interpersonal skills. Completed 40 hour externship with aspen dental

Overview

3
3
years of professional experience

Work History

Store Manager

Shell Fastrac
10.2023 - 07.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

General Merchandiser

PepsiCo
03.2022 - 10.2023
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.

Production Operator

BASF Corp
03.2021 - 03.2022
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.

Education

Certificate - Dental Assisting

GDEI
Moultrie, GA
09.2024

Diploma - General Studies

Colquitt County High School
Norman Park, GA
05.2013

Skills

  • Dental impressions
  • Dental Radiography
  • Equipment Sterilization
  • Treatment room setup
  • Sterilization techniques
  • Professionalism and Etiquette
  • Dental terminology knowledge
  • HIPAA Compliance Understanding
  • Cross-Training Capabilities
  • Infection control proficiency
  • OSHA Regulations Knowledge
  • Patient relations
  • Treatment Room Breakdown
  • Oral hygiene education
  • Patient Education
  • Sanitation protocols
  • Electronic Charting

Timeline

Store Manager

Shell Fastrac
10.2023 - 07.2024

General Merchandiser

PepsiCo
03.2022 - 10.2023

Production Operator

BASF Corp
03.2021 - 03.2022

Certificate - Dental Assisting

GDEI

Diploma - General Studies

Colquitt County High School

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Morgan Hicks