Morgan Hoff
Fargo,ND
Summary
Proven performer at NDSU Dining, adept in inventory management and exceptional customer service, consistently achieving positive satisfaction scores. Leveraged adaptability and strong work ethic to enhance team performance and efficiency. Excelled in creating a welcoming environment, mastering menu items, and ensuring order accuracy, contributing to a significant improvement in service delivery. Hardworking team player with solid work ethic and good problem-solving and organizational skills. Willing to take on any task to help team.
Overview
1
1
year of professional experience
Work History
Dining Hall Employee
NDSU Dining
01.2024 - Current
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
Barista
NDSU Dining
01.2024 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Bachelor's - Mathematics
North Dakota State University
Fargo, ND05.2027
High School Diploma -
Bismarck High School
Bismarck, ND05.2023
Skills
- Adaptability
- Ordering Procedures
- Task Prioritization
- Menu Memorization
- Order Accuracy
- Performance Improvement
- Inventory Management
- Exceptional customer service
- Friendly and outgoing
- Strong Work Ethic
Timeline
Dining Hall Employee
NDSU Dining
01.2024 - Current
Barista
NDSU Dining
01.2024 - Current
Bachelor's - Mathematics
North Dakota State University
High School Diploma -
Bismarck High School
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