Morgan Houghton
Eugene 4J School District
Eugene,OR
2
Languages
1
Certification
2027
years of professional experience
Human Resources professional with proven track record in administrative support and process improvement. Known for strong organizational skills and ability to enhance team collaboration. Reliable and adaptable to meet changing needs, ensuring efficient and effective operations. Thank you for your consideration.
Work History
Human Resources Administrative Assistant
4 Years 7 Months- Maintain a high level of confidentiality.
- Manage the HR/Finance Resource Center as first point of contact for all staff and community members who visit the district office in a high-volume, public-facing environment.
- Provided administrative support and secretarial work to implement program procedures and practices, utilizing specific knowledge of assigned programs and their requirements.
- Researched, corresponded, and disseminated program information to administrators, parents, staff, students, and other stakeholders to ensure clear communication and understanding.
- Streamline HR operations by effectively managing personnel records and maintaining confidentiality.
- Answer and redirect incoming phone calls for office.
- Coordinate recruitment processes, including scheduling interviews and communicating with candidates.
- Manage employee records in HRIS for 3,000+ employees, ensuring data accuracy and compliance with regulations.
- Support onboarding programs by preparing materials and conducting orientation sessions for new hires.
Administrative Assistant/Sales Associate
3 Years- Managed monthly client payments while selling new and certified devices to enhance customer satisfaction.
- Provided customer service and sold prepaid cell phone plans.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed scheduling and organization of meetings, enhancing team collaboration and communication.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative/Head Cashier
4 Years- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
- Maintained detailed records of customer interactions using CRM software, ensuring accuracy and compliance.
- Collaborated with team members to streamline support processes, improving response times and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered meals to customers efficiently at tables and prepared food for cooks.
Product Consultant
- Provided expert product knowledge to customers, enhancing their shopping experience and satisfaction.
- Supported promotional events by setting up displays, attracting customer engagement.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Delivered personalized beauty consultations, tailoring recommendations to individual customer needs.
- Demonstrated products to help customers try out offerings before making purchases.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
Customer Service Specialist
10 Months- Resolved customer inquiries regarding claims and policies, enhancing overall satisfaction.
- Led cross-functional projects aimed at reducing response times and improving service outcomes.
- Managed high call volume of 80-100 calls daily while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Coordinated communication between clients and internal teams to streamline service processes.
- Trained new staff on customer service protocols and system navigation to improve efficiency.
- Implemented feedback mechanisms to gather client insights, driving continuous improvement initiatives.
Education
Bachelors of Science - Anthropology
Graduated in 2019
Associates of Science Degree (AAOT) - Anthropology
GED
Skills
Hard skills:
Records Management
HR Record Management
Data Entry Accuracy
Office administration
Soft skills:
Time Management
Problem solving
Interpersonal relations
Communication
Conflict resolution
Team collaboration
Certification
- American Red Cross Adult and Pediatric (Child and Baby)
- First Aid/CPR/AED Certification 2025
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Human Resources Administrative Assistant
Eugene 4J School District
01.2022 - CurrentRead More
Administrative Assistant/Sales Associate
Devote30 Wireless
01.2019 - 01.2022Read More
Customer Service Representative/Head Cashier
Hawaiian Time
01.2016 - 01.2020Read More
Customer Service Specialist
Insurance Auto Auctions, IAA
02.2015 - 12.2015Read More
Lane Community College
Associates of Science Degree (AAOT) from Anthropology
Read More
Product Consultant
Sephora Inside JCPenney
2017 - 2018Read More
University of Oregon
Bachelors of Science from Anthropology
Read More
South Eugene High School
GED
Read More