Morgan Jabot
Albany
Overview
12
12
years of professional experience
Work History
Bartender/server
Hilton Garden Inn Hotel
Albany, NY
09.2025 - Current
- Prepared and served a variety of beverages, ensuring customer satisfaction and adherence to quality standards.
- Maintained cleanliness and organization of bar area, optimizing workflow efficiency during peak hours.
- Collaborated with kitchen staff to create innovative drink specials that enhanced the guest experience.
- Provided exceptional customer service, building rapport with guests to encourage repeat business.
Bartender/server
Saratoga Race Track (sga)
Saratoga Springs, NY
07.2025 - 09.2025
Bartender/server
Hampton Inn By Hilton
Saratoga Springs, NY
05.2023 - 09.2025
Manager
Global Partners
Saratoga Springs, NY
11.2024 - 07.2025
- Supervised daily operations to ensure adherence to company standards and procedures.
- Trained and mentored team members on best practices for customer service and product preparation.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Developed and executed staff scheduling to meet peak demand periods efficiently.
Server/manager
Caputos Pizzeria
Saratoga Springs, NY
10.2022 - 04.2023
- Trained new servers on menu offerings, operational procedures, and safety protocols to ensure consistency.
- Managed employees and produced schedules
- Maintained a clean and efficient environment for my employees and our guests
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Monitored compliance with health and safety regulations, fostering a safe environment for staff and patrons.
Manager
Dunkin' Donuts
Ballston Spa, NY
11.2013 - 01.2022
- Supervised daily operations to ensure adherence to company standards and procedures.
- Trained and mentored team members on best practices for customer service and product preparation.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Developed and executed staff scheduling to meet peak demand periods efficiently.
- Fostered a positive team environment, promoting collaboration and high morale among staff.
- Ensured compliance with health and safety regulations through regular audits and training sessions.
- Enhanced customer satisfaction by resolving issues promptly and effectively, improving repeat business rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NY06.2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Timeline
Bartender/server
Hilton Garden Inn Hotel
09.2025 - Current
Bartender/server
Saratoga Race Track (sga)
07.2025 - 09.2025
Manager
Global Partners
11.2024 - 07.2025
Bartender/server
Hampton Inn By Hilton
05.2023 - 09.2025
Server/manager
Caputos Pizzeria
10.2022 - 04.2023
Manager
Dunkin' Donuts
11.2013 - 01.2022
High School Diploma -
Saratoga Springs High School