Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Morgan Chase Johnson

Franklinville,North Carolina

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Senior Manager - Multi-Unit Operations

Walmart
02.2023 - Current
  • Supported team of 10 stores through servant leadership with main objective of delivering improved omnichannel experience that reduces associate frustrations, grows sales, and protects customer experience
  • Drove total digital sales increase of $8 million across market within first 8 months of FY 24 by adding 75k more orders YoY
  • Created an digital environment where On Time Pick & Wait Time were non-negotiable to the customer experience, which led to On Time Pick increasing 8% while Wait Time decreased over 1 min YoY
  • Supported total market unit growth and margin impact through intentional touring around side counter health culminating in YoY 4% increase in Fill Rate
  • Effectively led multiple rollouts and upskilling events across market for processes such as Vizpick dashboard, Vendor Performance, Vizpick Top Stock/Top Steel, and merchandising initiatives that added unit growth/margin mix within unique climates
  • Well versed in multiple disciplines of total store experience that have enabled me to create buy-in with those under my sphere of influence without having to exert authority of job title and/or supervision
  • Collaborated and aligned with key stakeholders to deliver YoY SOI growth by 37% across market that has sales revenue in excess of $775 million while consistently being ranked within the Top 20 markets for digital in the East BU

Complex Store Manager

Walmart #5014
08.2020 - 02.2023
  • Increased sales from roughly $22 million in 2019 to current pace of $32.5 million in fiscal year '23. Focused on improving store morale, process execution, and secondary leadership through principles of servant leadership. YTD sales comp 19%, sales index to plan at 116%
  • Focused on people space through weekly leadership sessions and 4x4 touring. Led to all ATs, TLs, and Salary Management currently in role being promoted in-store. Also, hosted bi-weekly leadership growth classes tailored to Ops Mgrs. across market
  • Before promoting current turnover was 90% total box with Food & Consumables workgroup at 48%. Store has promoted 3 hourly staff to salaried management positions in surrounding stores.
  • E-Commerce workspace is thriving with a YTD numbers of: presub 94%, A2D 105%, 95% OTP, 3.86 wait time, NIL picks under 2%
  • SOI index to plan is over 1000% YTD, with increase of 39000% vs LY. Fiscal year '22 and TY pace would be only 2 of existing 9 years that Store 5014 has turned positive SOI. Controllable profit YTD over 120%
  • During transition phase in "22, I assumed acting APOL responsibilities, with MM approval, to oversee inventory of 4 stores during calendar month for market. Coordinated store tours, prep schedules, secondary resources needed to ensure accurate count. All stores received a rating of 8 or above from third party count team

Emerging Store Manager

Walmart
05.2020 - 07.2020
  • Inherited complex store during height of pandemic that was not meeting sales plan, pacing 4% shrink, and understaffed by 40 people. Immediate focus was main resource, people, to which store hired 35 people over 2 week period through in store hiring events, community canvassing, and oral advertisements
  • Focus shifted to embedding compliance and shrink adherence within business in preparation of inventory 2 months away. Team embraced newly established servant leadership mindset, which led to reducing book vs SKU gap and achieving inventory result below plan of 1.95% in store, which had previously been over 3%

District Manager

ALDI, Inc.
05.2016 - 05.2020
  • Overseeing and implementing progresses to drive sales growth, minimize inventory loss, and generate employee morale within 7-9 store territory. During this time I supervised 6 full store remodels, and coordinated 2 new store builds across 3 states
  • Established Fresh First initiative in order to redirect divisional stocking behavior in fresh commodities to align with company transition to modernize store design as to capitalize on market trends of customers seeking more perishable items. Divisional initiative eventually led to nationwide rollout in 2019
  • Lead divisional training initiatives focusing on utilization of Perishable Ordering Program (POP) with other DMs/SMs in order to increase product availability, customer retention, and reduce waste. As liaison of this division wide fresh sales grew 14% YoY
  • Optimized transportation, logistics, and communication between divisional distribution center, store, and contract haulers that generated reliable product availability, scheduling efficiencies, and minimized labor costs for all parties as Chair of Warehouse Committee
  • Actively invested in store management in order to promote culture of growth focused on diversity, equity, and inclusion that sought to prevent talent from becoming obsolete as market trends perpetually shifted

Education

Bachelor of Science - Business Administration & Political Science Degree

North Carolina State University
Raleigh, NC
05.2016

Skills

  • Servant Leadership
  • Motivation through Public Speaking
  • Collaborative Problem Solving
  • Profit & Loss Management Expense Control
  • Talent Retention
  • Process Driven

Timeline

Senior Manager - Multi-Unit Operations

Walmart
02.2023 - Current

Complex Store Manager

Walmart #5014
08.2020 - 02.2023

Emerging Store Manager

Walmart
05.2020 - 07.2020

District Manager

ALDI, Inc.
05.2016 - 05.2020

Bachelor of Science - Business Administration & Political Science Degree

North Carolina State University

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