Morgan Kapsiak
Crosby
Summary
Shift Leader with a proven track record in executing new initiatives and enhancing workplace culture aligned with organizational values. Expertise in evaluating operations for safety and implementing effective strategies to achieve performance targets. Strong focus on team collaboration and operational excellence.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
Houston
01.2025 - Current
- Supervised daily operations, ensuring compliance with company policies.
- Trained and mentored new team members on service standards.
- Resolved customer complaints through effective problem-solving techniques.
- Maintained cleanliness and organization of store environment for optimal customer experience.
- Managed inventory levels and coordinated efficient product restocking.
- Executed cash handling duties including counting cash, balancing registers, and preparing bank deposits.
- Assigned tasks to team members according to strengths and skill sets.
Operations/Shift Lead/Barista
OTG
Houston
06.2024 - 01.2025
- Led shifts by collaborating with baristas to deliver exceptional customer service and quality products.
- Delegated tasks, coached new baristas, and monitored performance to enhance team efficiency.
- Managed daily operations during shifts, overseeing opening, closing, cash handling, and inventory control.
- Engaged with customers to take orders, provide recommendations, and address concerns effectively.
- Prepared beverages accurately during peak periods to ensure swift service.
- Consistently crafted all Starbucks beverages following established standards for taste and presentation.
- Ensured compliance with food safety regulations and quality standards throughout operations.
Server
OTG
Houston
06.2024 - 12.2024
- Facilitated pleasant customer experiences for travelers and airline personnel through effective food service assistance.
- Greeted and seated customers, ensuring table satisfaction throughout their visit.
- Maintained a clean uniform and positive demeanor during shifts.
- Pre-bussed tables and restocked service stations, ensuring cleanliness and organization.
- Prepared tea and coffee during service hours to enhance offerings.
- Completed side work efficiently at the end of each shift.
- Assisted personnel with OTG app registration for streamlined food ordering and purchasing.
- Guided new employees through initial training, addressing questions and demonstrating setup procedures.
Merchandiser
Stinchcomb Associates
Houston
03.2024 - 06.2024
- Received product deliveries and checked packages for damage.
- Organized products into bins, shelves, and coolers to enhance accessibility.
- Restocked shelves with current merchandise to meet customer demand.
- Palletized merchandise for efficient movement throughout the store.
- Maintained merchandising standards by keeping displays fresh and organized.
- Informed supervisors of issues regarding displays, product quality, safety, or store partners.
- Set up attractive displays to promote featured items effectively.
- Communicated regularly with staff to ensure smooth operations.
Store/Center Associate
The UPS Store
Crosby/Kingwood
01.2024 - 03.2024
- Provide customer service to all retail customers by receiving and processing packages for courier shipment
- Operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices
- Advises customers by providing accurate information on an array of products, services, and best-value options
- Exhibit Knowledge of best practices related to the industry
- Stocked shelves and displays neatly to maximize visibility and sales
- Process POS (point of sale) purchases
- Takes ownership of the customer's shipping needs and offers viable solutions
- Participated in taking store inventory counts according to guidelines
- Assisted management in achieving store appearance and maintenance standards
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- Performed general cleaning duties
Full Time Store Associate
Aldi's Grocery Store
Atascocita
03.2020 - 01.2024
- Unloaded and unpacked items, stocking shelves with received inventory efficiently.
- Operated box crusher and pallet jack, adhering to all safety procedures.
- Organized incoming inventory, directing items to appropriate locations promptly.
- Processed customer purchases while maintaining high service standards.
- Stocked shelves and displays neatly, enhancing visibility and driving sales.
- Conducted perimeter checks for expired merchandise for credit or discount.
- Removed and broke down empty boxes to maintain clean work areas.
- Participated in store inventory counts, following established guidelines.
Shipping/Inventory Clerk
VapeDeal, Inc
Houston
05.2019 - 10.2019
- Managed merchandise shipments from warehouse, ensuring accuracy and efficiency.
- Created shipping documents and prepared labels for domestic and international orders.
- Pulled inventory from stock and conducted inventory control to maintain optimal levels.
- Tracked shipments and coordinated with carriers for timely delivery.
- Verified all orders, confirming merchandise and customer information prior to shipment.
- Processed orders using preferred shipping methods like USPS, UPS, or FedEx.
- Updated sales team on inventory status for website adjustments and reordering needs.
- Maintained a clean, safe workspace while processing an average of 100 orders daily.
Full Time Store Associate
Aldi's Grocery Store
Atascocita
05.2018 - 04.2019
- Unloaded, unpacked items, and stocked shelves with received inventory efficiently.
- Organized new inventory arrivals to ensure accurate placement in designated locations.
- Processed customer purchases, maintaining high transaction accuracy.
- Maintained neat and appealing shelf displays to enhance visibility and drive sales.
- Conducted regular perimeter checks for expired merchandise for crediting or discounting.
- Removed and flattened empty boxes to maintain store cleanliness.
- Operated machinery safely while adhering to all safety protocols.
- Participated in store inventory counts, ensuring compliance with established guidelines.
Hostess/Cashier
Cat Daddy's Restaurant
Crosby
01.2015 - 05.2018
- Greeted customers with a friendly demeanor to enhance dining experience.
- Took orders while assisting customers with menu selections and house specials.
- Maintained cleanliness of counter, dining, and beverage areas to uphold hygiene standards.
- Ensured all customer needs were addressed throughout their dining visit.
- Processed payments by entering orders into cash register and handling cash or debit transactions.
- Balanced cash register at end of shift and recorded all financial transactions on balance report.
- Executed routine maintenance and custodial duties to support operational efficiency.
- Monitored supply levels, notifying management for timely reordering and ensuring proper stocking.
Education
GRADUATE -
CROSBY HIGH SCHOOL
Crosby06.2015
Skills
- Merchandising/Display Setting
- TABC Certified
- Food Handlers Certification
- Operation of Office & Shipping Equipment & Machines
- Ability to Operate a Pallet Jack
- Inventory Control
- Supply Management
- Cash Handling (Receivables)
- Google Docs and Spreadsheet
- Various software systems
- Customer Service
- Excellent Time Management Skills
- Friendly Professional Demeanor
- Approachable
- Creative Thinker
- Flexible
- Team Player
- Dependable
- Organized
References
References upon request
Qualities And Skills
- Merchandising/Display Setting
- TABC Certified
- Food Handlers Certification
- Operation of Office & Shipping Equipment & Machines
- Ability to Operate a Pallet Jack
- Inventory Control
- Supply Management
- Cash Handling (Receivables)
- Google Docs and Spreadsheet
- Various software systems
- Customer Service
- Excellent Time Management Skills
- Friendly Professional Demeanor
- Approachable
- Creative Thinker
- Flexible
- Team Player
- Dependable
- Organized
Timeline
Shift Supervisor
Starbucks
01.2025 - Current
Operations/Shift Lead/Barista
OTG
06.2024 - 01.2025
Server
OTG
06.2024 - 12.2024
Merchandiser
Stinchcomb Associates
03.2024 - 06.2024
Store/Center Associate
The UPS Store
01.2024 - 03.2024
Full Time Store Associate
Aldi's Grocery Store
03.2020 - 01.2024
Shipping/Inventory Clerk
VapeDeal, Inc
05.2019 - 10.2019
Full Time Store Associate
Aldi's Grocery Store
05.2018 - 04.2019
Hostess/Cashier
Cat Daddy's Restaurant
01.2015 - 05.2018
GRADUATE -
CROSBY HIGH SCHOOL