Morgan K. Downing
Gainesville,Ga
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Uline
02.2022 - Current
- Call center customer service representative, product expert, side by side function coach to new hire and potential new hire representatives both in person and virtually, provide help to phone/email trainers when needed for class coverage, mentor new representatives, listen for and collect feedback from customers on products and competitors, quickly research and field questions on pricing and products for inbound calls and emails
Pharmacy Technician II
Northside Hospital Forsyth
11.2018 - 02.2022
- Mentor new technicians, triage calls, provide quick and accurate information to assist in healthcare decisions, quickly and accurately fill medications and compound IVs, and provide inventory management
Assistant Team Lead
Target
05.2018 - 11.2018
- Manage approximately 6 cashiers/guest service representatives, train new cashiers/guest service representatives, close registers, troubleshoot technology and provide customer satisfaction
Sr. Customer Service Representative
Uline
06.2016 - 03.2018
- Call center customer service representative, product expert, handle escalated manager calls, helpline to representatives on the floor for both issues and general function questions, categorize customer feedback, and mentor new representatives
Certified Second Consultant
Aspen Dental
02.2014 - 11.2014
- First point of contact, customer service, triage calls, complete and manage patient files, assemble treatment plans and apply for loan applications
- Handle insurance issues and insurance verification
Education
Doctor of Pharmacy - PharmD
Creighton University
02-2022
Bachelor of Science - General Studies
University of North Georgia
Gainesville, GA01.2016
Associate of Science - Science
Craven Community College
New Bern, NC01.2013
Skills
- Service excellence
- Product Expert
- Coaching
- Mentoring
- Leadership
- Communication
- Problem-solving
- Customer satisfaction
- Training
- Adaptability
- Attention to detail
- Time management
- Teamwork
- Technical skills
- Empathy
- Decision making
Recognition
- Service Excellence Award, Northside Hospital Forsyth
- Employee of the Month, Uline, (Twice)
Timeline
Customer Service Representative
Uline
02.2022 - Current
Pharmacy Technician II
Northside Hospital Forsyth
11.2018 - 02.2022
Assistant Team Lead
Target
05.2018 - 11.2018
Sr. Customer Service Representative
Uline
06.2016 - 03.2018
Certified Second Consultant
Aspen Dental
02.2014 - 11.2014
Associate of Science - Science
Craven Community College
Doctor of Pharmacy - PharmD
Creighton University
Bachelor of Science - General Studies
University of North Georgia
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