Summary
Overview
Work History
Education
Timeline
Generic

Morgan Keen

Lake City,Fl.

Summary

  • An enthusiastic, detail-oriented team member who can act on initiative, identify opportunities & who is proactive in putting forward ideas & solutions. Manages time effectively, while prioritizing tasks and working in a professional manner. A friendly, mature, flexible, and results-oriented team member with excellent communication skills and the ability to work with minimal to no supervision. Qualifications:
  • Certified Welder
  • ASE Master Certified- Medium & Heavy-Duty Truck Technician
  • EVT Certification
  • Fleet Technician
  • Agricultural Repair Technician
  • Agricultural Repair Service Manager, manage department operations, financials personnel, and repair productivity/flow
  • 2 years Agricultural Parts Manager, manage department operations, financials, and personnel
  • 6 years Retail Assistant Store Director, assist and manage total store operations (financial & physical including 60 to 120 employees)
  • Bachelor of Science Degree with a Major in Food and Resource Economics from the University of Florida’s College of Agricultural and Life Sciences
  • 9 years manufacturing and assembly production/team environment
  • 3 years maintenance and mechanical experience in Forestry related Industry
  • Agricultural background throughout lifetime (family-owned vegetable farm and mechanical repairs/maintained own equipment)
  • Professional Fleet Technician with experience in providing quality maintenance services on wide range of vehicles. Skilled in engine and brake repair, diagnostics and troubleshooting. Proven record of successfully restoring vehicles to peak operating performance.
  • Seasoned Diesel Mechanic offering expertise in engines, brakes and other vehicle systems. Effective team player with understanding of customer service standards and documentation requirements.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Professional [Job Title] with experience in providing quality maintenance services on wide range of vehicles. Skilled in engine and brake repair, diagnostics and troubleshooting. Proven record of successfully restoring vehicles to peak operating performance.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

41
41
years of professional experience

Work History

Fleet Technician

Alachua County Public Works
05.2017 - Current
  • Perform diagnostics and repairs on fleet vehicles and equipment owned and operated by Alachua County
  • Job duties include but are not limited to, managing time and repairs through county provided software, welding and fabrication, roadside repairs, managing the shop in the absence of supervisors, continued learning of ASE certifications and operating the fuel truck around the county.
  • Increased vehicle lifespan through regular inspection, troubleshooting, and timely repairs.
  • Played a key role in the successful completion of complex repair projects, showcasing exceptional problem-solving abilities and attention to detail.
  • Collaborated with management to ensure optimal allocation of resources for the maintenance and repair process.
  • Ensured safety compliance by conducting thorough inspections and adhering to federal regulations.
  • Provided technical guidance to junior technicians on complex repair tasks or diagnostics as needed.
  • Improved overall fleet performance with diligent monitoring of tire rotations, oil changes, and fluid levels.
  • Enhanced fleet efficiency by implementing preventive maintenance programs and scheduling routine services.
  • Reduced downtime for vehicles by promptly diagnosing and repairing mechanical issues.
  • Streamlined inventory management by maintaining accurate records of parts usage and ordering necessary supplies in a timely manner.
  • Maintained updated knowledge of industry trends by attending workshops, conferences, and training sessions relevant to fleet maintenance practices.
  • Collaborated closely with dispatch teams to coordinate pick-up times for scheduled maintenance appointments as well as emergency repairs if needed.
  • Participated in budget planning activities that informed the procurement process for new equipment or replacement parts in line with the strategic goals of the organization.
  • Boosted cost-effectiveness by identifying opportunities for improvement in the areas of fuel consumption, route optimization, and resource allocation within the fleet operation process.
  • Contributed to team success through effective communication, coordination, and collaboration with colleagues.
  • Promoted a safe work environment by adhering to established safety protocols while performing maintenance tasks on vehicles.
  • Optimized workflow efficiency with expert utilization of specialized diagnostic tools for identifying system malfunctions quickly.
  • Minimized vehicle breakdowns through vigilant assessment of potential risks during routine checks.
  • Bolstered customer satisfaction by providing exceptional support in addressing concerns related to fleet operations or maintenance needs.
  • Diagnosed mechanical problems for repair or replacement.
  • Serviced and maintained engines by performing regular oil and filter changes.
  • Handled repairs, replacing broken components and inspecting engines for wear and tear.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Conducted full operational compliance inspections before releasing vehicles for use.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Collaborated with other mechanics to inspect diesel engines for signs of damage.
  • Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Followed factory and dealership standards to accurately perform repairs according to work order.
  • Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
  • Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
  • Ordered new parts for broken belts, hoses and filters, resupplying inventory.
  • Determined cost-effective solutions to mechanical issues, saving company money.
  • Checked completed repairs in buses and trucks, confirming correct servicing procedures.
  • Organized test drives in buses and trucks to identify needed repairs.
  • Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
  • Kept detailed service records for all vehicles within the fleet, ensuring easy access to historical data when required for decision-making purposes or audits.
  • Assisted in the design and implementation of employee training programs to enhance skill sets among fleet maintenance staff members.

Agricultural Technician

AGPRO Companies
04.2015 - 05.2017
  • Perform diagnostics and repairs on agricultural, residential, and commercial landscape equipment (tractors, lawn mowers, all-terrain vehicles, and various types of agricultural implements)
  • Operate a field service repair truck.

Service Manager

AGPRO Companies
11.2014 - 04.2015
  • Manage an agricultural service repair shop
  • Generate customer repair tickets, organize and delegate repairs to technicians, follow up on repairs, process warranties, review technician performance, receive and process all customer monies, assist in the daily functions of the organization, organize and control the overall flow of repairs throughout the shop, organize a pickup and delivery service, and oversee the department financials.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Maintained records of service transactions and customer feedback for future reference.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Parts Manager

AGPRO Companies
07.2012 - 11.2014
  • Manage an agriculturally based Parts department
  • Direct and organize personnel, control inventory, parts ordering, stage, and organize customer orders, control department financials, assist and participate in the overall daily operations of the business, travel to other store locations and assist with inventories and function as an opening and closing manager.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Coordinated with marketing teams to develop promotional materials and advertising campaigns for parts sales, driving increased revenue and brand awareness.
  • Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
  • Managed a team of technicians, providing training and support to improve their performance and productivity.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
  • Prepared detailed project estimates and reports for management review.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Used computer software to design construction plans and perform calculations.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
  • Developed and implemented construction plans according to client specifications and expectations.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Oversaw the implementation of a new parts catalog system, improving accuracy and accessibility for both staff members and customers.
  • Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
  • Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
  • Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Scheduled utility service providers according to project timelines.
  • Collaborated with structural engineers to evaluate structural integrity of projects.
  • Led design and development of residential and commercial buildings.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Negotiated labor contracts with general contractors and subcontractors.
  • Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Provided timely, insightful and accurate reports to upper management.
  • Supervised and trained staff on product knowledge and customer service.
  • Obtained building and specialty permits from local jurisdictional agencies.

Assistant Store Director

Hitchcock’s Markets
02.2006 - 07.2012
  • Assist and operate a retail grocery store with 60 to 120 employees
  • Responsibilities include balancing daily sales reports, reporting yearly sales comparisons, overseeing total store gross profits as well as each individual department within the store, tracking and reporting of payroll, booking and planning to maximize gross profit on products purchased, also controlling and monitoring shipping fees, shrink, and other variable expenses
  • Other duties include customer service, scheduling, monitoring all associates according to company guidelines
  • Interviewing, hiring disciplinary, progress evaluations, and dismissal when necessary.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
  • Responded to customer complaints and comments.
  • Increased customer satisfaction with attentive service and quick resolution of issues.
  • Streamlined inventory management processes for increased efficiency and reduced waste.
  • Developed a positive store culture by fostering open communication and promoting teamwork among employees.
  • Maintained a clean, safe, and organized store environment for both customers and employees.
  • Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
  • Reported problems with employees, products or service to store manager.
  • Conducted inventory analysis to determine optimal stock levels.
  • Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
  • Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
  • Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
  • Collaborated with the Store Director to develop and execute strategic plans for store growth.
  • Worked closely with suppliers to negotiate favorable pricing and delivery terms resulting in cost savings.
  • Supervised employees and different store departments.
  • Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
  • Oversaw cash handling activities ensuring accuracy and security during transactions.
  • Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
  • Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
  • Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
  • Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
  • Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
  • Checked employee break times and schedule adherence.
  • Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
  • Double-checked product pricing and displays.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered product questions and assisted customers in selection and checkout.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Oversaw financial operations by monitoring expenses and reconciling bank statements.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Coordinated promotional events to drive customer engagement and increase brand awareness.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

White Ford Motor Company
07.2005 - 02.2006
  • Initiated startup of a spray in bed liner booth, certified as a service advisor, and parts counter person through Ford Motor Company guidelines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Rotary Drive Gearbox Specialist

Assembler Driltech Mission
11.1993 - 12.2002
  • For water-well blast-hole mining and construction equipment
  • Cross-trained in the following departments: hydraulics, manufacturing, welding, warehousing, paint, shipping, rig assembly, engine and compressor assembly, cooler assembly, warranty department, operator control station department, developed and operated their only rebuild program for the rotary head drives
  • Also trained customer mechanics on repair procedures for products.
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Built and managed relationships with key clients and partners to drive growth.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Monitored industry trends to adapt strategies accordingly.
  • Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
  • Developed and implemented systems to track customer feedback and satisfaction.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Collaborated with internal departments to align marketing campaigns.
  • Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
  • Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
  • Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
  • Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
  • Increased sales revenue with targeted marketing campaigns and strategic product positioning.
  • Transformed underperforming departments with strategic planning efforts focused on process improvement.
  • Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
  • Devised and implemented strategies to optimize digital marketing campaigns.
  • Launched successful marketing campaigns that drove brand awareness among target audiences.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Observed packing operations to verify conformance to specifications.

Mechanic/Maintenance Personnel

Idaho Timber Corporation
01.1990 - 01.1993
  • Repair/rebuild equipment, paint, parts ordering, preventative maintenance for a fleet of Hyster Forklifts
  • Performed general plant maintenance; millwright procedures on saws within the facility, welding and fabrication, conveyor belting, and general construction related repairs throughout the facility.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.
  • Assisted in maintaining a high-functioning service department by taking on additional responsibilities including inventory management and shop maintenance tasks.
  • Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Researched parts availability and pricing to stay on par with competitors and offer best services.
  • Provided exceptional service experience for customers during consultations; clearly explaining necessary repairs while building trust through honesty and transparency.
  • Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
  • Participated in ongoing training to stay up to date with advancements in automotive technology.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Coordinated with parts department to determine availability of necessary components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Performed emissions tests according to standard procedures.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Retained accurate records of purchases, titles and sales.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.

Laborer

Osteen & Gaskins Chemical and Fertilizer
01.1983 - 01.1989
  • Fulfill customer orders, mix bulk fertilizer using heavy machinery, pick-up and delivery of feed, fertilizer, chemicals, and other Ag related products
  • Perform minor repairs on company equipment.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained organized and clean work areas at all times on job sites.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Organized materials, tools, and equipment to supply team members.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Strengthened workplace safety culture by actively participating in safety meetings and trainings.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Assembled and disassembled formwork to facilitate correct shaping and pouring of concrete.
  • Collaborated on diverse projects requiring effective communication between multiple tradespeople for seamless execution.
  • Ensured accurate task completion through careful reading of blueprints, schematics, or other technical documentation as required for specific job duties.
  • Streamlined inventory management with proper organization and storage of tools, materials, and supplies.
  • Optimized resource utilization by assisting in the recycling or repurposing of leftover materials from completed projects.
  • Operated bulldozers, excavators and cranes to facilitate precise excavation and grading.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Mixed and poured concrete for variety of projects.
  • Operated forklifts and boom lifts to complete various tasks.
  • Helped with erecting scaffolding and ladders.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.
  • Installed drywall, siding and other structural components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Education

Bachelor of Science - Food And Resource Economics

University of Florida’s College of Agriculture And Life Sciences
Gainesville, Florida
2005

Associate of Arts -

Santa Fe Community College
Gainesville, Florida
2003

Timeline

Fleet Technician

Alachua County Public Works
05.2017 - Current

Agricultural Technician

AGPRO Companies
04.2015 - 05.2017

Service Manager

AGPRO Companies
11.2014 - 04.2015

Parts Manager

AGPRO Companies
07.2012 - 11.2014

Assistant Store Director

Hitchcock’s Markets
02.2006 - 07.2012

White Ford Motor Company
07.2005 - 02.2006

Rotary Drive Gearbox Specialist

Assembler Driltech Mission
11.1993 - 12.2002

Mechanic/Maintenance Personnel

Idaho Timber Corporation
01.1990 - 01.1993

Laborer

Osteen & Gaskins Chemical and Fertilizer
01.1983 - 01.1989

Bachelor of Science - Food And Resource Economics

University of Florida’s College of Agriculture And Life Sciences

Associate of Arts -

Santa Fe Community College

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