Morgan King
Columbus,OH
Summary
Seeking a position to apply skills and contribute positively to the world while gaining new knowledge and experience.
Overview
8
8
years of professional experience
Work History
Sales Representative
Tawkify Matchmaking
Remote
06.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Offered personalized solutions to meet customer requirements and close sales.
- Addressed customer concerns, demonstrated empathy, and resolved problems swiftly.
- Implemented sales strategies to increase profits.
- Maintained comprehensive understanding of services and competitors.
- Developed highly empathetic client relationships.
- Responded to customer calls and emails to answer questions about services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained accurate record-keeping.
- Offered personalized solutions to meet customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Customer Experience Manager
Plant Perks
02.2020 - 08.2020
- Worked with distributors to expand our product into new markets
- Set up over 100 new accounts in 5 months.
- Followed up with customers to ensure product was received in a timely manner
- Built client relationships by proactively following up to make sure the client was satisfied with our product.
- Used Salesforce to maintain client files with sales records, interactions, and other information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Proficient in Excel, Quickbooks, Salesforce, Shipstation and SOS.
Demo Representative
Plant Perks
09.2019 - 02.2020
- Provided samples while fostering relationships with current and potential customers
- Communicated product quality and benefits to educate potential customers
- Communicated with store managers to build and maintain relationships
- Maintained excellent attendance record, consistently arriving to work on time
- Engaged with customers to communicate key points about products being demonstrated
- Maintained clean, organized and professional work environment
- Established and maintained positive relationships with customers
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders
Traveling Sales Representative
The Miracle Body Buffer
05.2015 - 09.2019
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and maintained comprehensive understanding of products and competitors to enhance sales presentations
- Negotiated contracts with clients and developed relationships with key personnel
- Built relationships with customers to promote long term business growth
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Gained customer trust and confidence by demonstrating compelling and composed professional demeanor
- Selected correct products based on customer needs
- Achieved or exceeded company-defined sales quotas
- Developed and maintained strong working relationships
- Recorded accurate and efficient records in customer database
Expo Manager
The Miracle Body Buffer
08.2018 - 01.2019
- Researched venues all across the country
- Coordinated travel and accommodations for employees.
- Arranged shipping products in a timely manner
- Organized travel, lodging, and rental cars for multiple people/teams
- Tracked all activities via Excel spreadsheet
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and employees.
- Analyzed event costs to identify areas of improvement and cost savings.
Education
No Degree - Psychology, Social Work And Communications
Ohio University
Athens, OHSex, Love And Relationship Coaching
VITA
Online12.2023
ICF Coaching Certification
Quantum Coaching Academy
Online11.2020
Certificate: Trauma - Informed Yoga
Be The Change Yoga
Santa Ana, CA08.2018
200hr Yoga Teacher Training
Kula Kamala Ashram
Reading, PA05.2017
High School Diploma -
Rutherford B Hayes High School
Delaware, OH05.2014
Skills
- Customer focused
- Empathetic
- Dependable and Responsible
- Planning and Coordination
- Problem-Solving
- Self-Motivated
- Complaint Handling
- Detail Oriented
- Organization and Time Management
- Good Telephone Etiquette
- Flexible and Adaptable
- Active Listening
- Conflict Management
- Excellent Communication
- Ability to build lasting relationships
Timeline
Sales Representative
Tawkify Matchmaking
06.2022 - 02.2023
Customer Experience Manager
Plant Perks
02.2020 - 08.2020
Demo Representative
Plant Perks
09.2019 - 02.2020
Expo Manager
The Miracle Body Buffer
08.2018 - 01.2019
Traveling Sales Representative
The Miracle Body Buffer
05.2015 - 09.2019
No Degree - Psychology, Social Work And Communications
Ohio University
Sex, Love And Relationship Coaching
VITA
ICF Coaching Certification
Quantum Coaching Academy
Certificate: Trauma - Informed Yoga
Be The Change Yoga
200hr Yoga Teacher Training
Kula Kamala Ashram
High School Diploma -
Rutherford B Hayes High School