Morgan Klima
Corfu,NY
Summary
Dynamic and goal-oriented individual with exceptional customer service skills. A natural leader with a strong work ethic, adept at connecting with others. Committed to self-improvement and achieving success through hard work and dedication.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Service Advisor
Castilone Chrysler Dodge Jeep & Ram
Batavia, New York
08.2024 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Parts Pro
Advance Auto Parts
Depew, NY
10.2020 - 07.2024
- Extensive background in customer service, adept at problem-solving, excellent communication.
- Inventory management, track, organize, and optimize stock for efficient business operations success.
- Have consistently achieved/exceed sales goals and monthly store targets.
- Precision in sales, expertise in parts, efficient service, satisfied customers.
- Commercial experience with shops/business owners in the area.
- Effective interpersonal/customer service skills.
- Proficient in computer operations and catalog management.
- Parts delivery.
- Building strong long lasting customer relationships.
- In my role in parts sales, I have demonstrated exceptional customer service by effectively addressing customer inquiries and providing tailored solutions.
- Handling incoming calls, ensuring prompt and accurate information delivery.
- Proficiently managing inventory and maintained optimal stock levels.
- As a team leader, I exhibited strong communication and organizational skills, fostering a collaborative and productive work environment.
- Have consistently exceeded sales targets, achieving all goals, and significantly boosting store performance by 50% in the last 2 months.
Mechanic
King's Total Car Care
Lancaster, NY
04.2016 - 05.2020
- Excel in delivering exceptional customer service with a focus on satisfaction.
- Parts salesman.
- Performing skilled vehicle service and maintenance with precision and expertise.
- Building strong customer relationships.
- In my mechanic positions, I have honed my skills in diagnosing and repairing vehicles, ensuring quality workmanship and customer satisfaction.
- Through effective communication and problem-solving, I have built trust with customers, providing reliable solutions and maintaining a strong reputation for delivering top-notch automotive services.
Education
Associate's degree - Law Enforcement
Erie Community College
Williamsville, NY06.2020
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Communication skills
- Sales performance
- Product and service sales
- Service recommendations
- Problem-solving abilities
- Multitasking and organization
Timeline
Service Advisor
Castilone Chrysler Dodge Jeep & Ram
08.2024 - Current
Retail Parts Pro
Advance Auto Parts
10.2020 - 07.2024
Mechanic
King's Total Car Care
04.2016 - 05.2020
Associate's degree - Law Enforcement
Erie Community College