Morgan Lazar
Las Vegas,USA
Summary
Shift supervisor in hospitality settings with experience managing daily operations in high-volume environments. Oversee task scheduling, maintain cash drawer accuracy, and support point-of-sale performance. Resolve issues quickly while contributing to average order value growth and consistent sales target achievement.
Overview
9
9
years of professional experience
Work History
Barista/Shift Supervisor
Dutch Bros Coffee
Las Vegas, NV
12.2021 - Current
- Facilitated fast-paced service by assigning tasks, taking orders, processing payments, and preparing quality beverages to enhance customer experience.
- Supervised daily shift operations, ensuring efficient opening and closing of the store while balancing cash drawers.
- Resolved customer and team conflicts promptly, upholding strong service standards and fostering a positive environment.
- Raised average order value and met daily sales targets.
Server
Purgatory Craft Beer and Whiskey Inc
Tracy, CA
10.2019 - 04.2020
- Managed high-volume table rotation in fast-paced restaurant and bar environment to ensure timely service and enhance guest experience.
- Directed order fulfillment with precision and efficiency to uphold guest satisfaction and consistent service quality.
- Curated biweekly rotating craft beer, whiskey, and food pairing menu to drive sales and create upsell opportunities.
Server/Banquet Server
The Club at Ruby Hill
Pleasanton, CA
10.2018 - 07.2019
- Delivered exceptional, tailored service to club members and went above and beyond to ensure the best guest experience for members and their guests
- Recommended food and beverage pairings based on knowledge of dining preferences to elevate guest satisfaction
- Assisted in banquet operations for weekend brunches and special events, enhancing overall guest experiences
Waitress
Town & Country Cafe
Tracy, CA
08.2017 - 06.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Built strong menu knowledge to guide customers on items, specials, and promotional offers
Education
High School or Equivalent -
Tracy High School
Tracy, CA05-2017
Bachelor's Degree - Business Marketing
UNLV
Las Vegas, NVSkills
- Sales growth
- Product upselling
- Inventory management
- Order processing
- Time management
- Multitasking
- Effective communication
- Customer focus
- Service quality
- Teamwork
- Conflict resolution
- Detail orientation
- Adaptability
- Sales strategies
Timeline
Barista/Shift Supervisor
Dutch Bros Coffee
12.2021 - Current
Server
Purgatory Craft Beer and Whiskey Inc
10.2019 - 04.2020
Server/Banquet Server
The Club at Ruby Hill
10.2018 - 07.2019
Waitress
Town & Country Cafe
08.2017 - 06.2019
High School or Equivalent -
Tracy High School
Bachelor's Degree - Business Marketing
UNLV