Morgan Leyva
Caddo,TX
Summary
Dedicated, detail-oriented Registered Dental Assistant (RDA) with a strong desire to apply theoretical knowledge in a practical setting. Highly skilled in various tasks such as creating temporary provisionals, taking accurate full-mouth radiographs, capturing impression models, trimming, instrumentation, and the transfer process. Possesses extensive knowledge in oral surgery, periodontics, and endodontics. CPR certified and deeply committed to delivering excellent patient care while fostering a supportive dental office environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales
BBT
10.2015 - 08.2021
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Negotiated and closed deals with minimal oversight.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Assisted in technical support process refinement to improve customer service and support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Reached out to customers and paying entities to seek current and late payments.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Organized, opened and filed incoming mail.
Front Desk Receptionist
Hampton Inn
10.2009 - 03.2010
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Teller
Wells Fargo
09.2007 - 04.2008
- Maintained confidentiality of bank records and client information.
- Processed cash withdrawals.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Recommended bank products and services to current and prospective customers.
Photo Lab Technician
Costco
10.2001 - 04.2007
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Corrected images before production, made photo edits and managed correct color processing and development of photographic negatives.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
- Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
- Identified areas within photo lab that could be improved and implemented new processes that resulted in greater overall productivity.
Education
Associate of Arts -
Western New Mexico University
Silver City, NM05.2014
Skills
- Temporary Provisional’s
- Excellent Communication Skills
- Full Mouth Radiographs
- Customer Contact
- Adapt to Diverse Groups
- Taking accurate impressions
- Model Trimming
- Trained in all phases of Dentistry to include Oral surgery, Periodontics, and Endodontics
- CPR
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Achieved high yearly sales goals with my team.
Certification
BLS
RDA
Human Trafficking
Timeline
Sales
BBT
10.2015 - 08.2021
Front Desk Receptionist
Hampton Inn
10.2009 - 03.2010
Teller
Wells Fargo
09.2007 - 04.2008
Photo Lab Technician
Costco
10.2001 - 04.2007
Associate of Arts -
Western New Mexico University
Similar Profiles
Ryan CaddellRyan Caddell
Head of Product at BBTHead of Product at BBT
Jake HislopJake Hislop
Food Trailer Assistant at BBT barFood Trailer Assistant at BBT bar
Nazirah JonesNazirah Jones
Director of Aesthetics at BBT FitnessDirector of Aesthetics at BBT Fitness