Morgan Lindner
Cumming,GA
Summary
I am an organized and dependable employee. I strive to uphold the standards set by GetInsured, creating a pleasant experience for the customer, and earning their trust. I enjoy learning a new skill to assist customers. I pay close attention to ensure that I apply my skills exactly as I was taught to, to achieve quality and reliable service. I'm looking forward to possibly taking my first step in a new position at GetInsured, that gives me satisfaction with the goals that are met through every shift.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
GetInsured
Cumming, GA
04.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Chick-fil-A
10.2015 - 04.2023
- Assisted customers with returns, refunds and resolving transaction issues
- Responded promptly to requests for assistance, spills and customer inquiries
- Tallied cash drawer at beginning and end of each work shift
- Upsold additional products and services to customers, increasing revenue
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Welcomed customers and helped determine their needs
- Greeted customers entering store and responded promptly to customer needs.
Hostess
Buffalo Wild Wings
01.2014 - 10.2015
- Assisted customers with delivering orders, carrying additional trays and helping dish out items
- Relayed guest comments or suggestions to manager on duty for further action
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Promoted business loyalty by fostering positive customer relationships
- Completed daily side work and opening and closing duties without fail
- Answered customer questions about hours, seating, and menu information
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Accommodated special seating requests for guests to enhance satisfaction
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Backed up servers by checking on tables and retrieving items for guests
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered phone calls to take orders, give information and document reservations
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Opened and closed seating sections according to volume of guests
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Minimized customer service complaints by expertly managing customer expectations during busy periods
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Monitored seating area and checked restrooms regularly to keep spotless.
Cashier
Food Valu
04.2013 - 01.2014
- Assisted customers with returns, refunds and resolving transaction issues
- Responded promptly to requests for assistance, spills and customer inquiries
- Tallied cash drawer at beginning and end of each work shift
- Upsold additional products and services to customers, increasing revenue
- Welcomed customers and helped determine their needs
- Stocked, tagged and displayed merchandise as required
- Checked personal identifications during alcohol and tobacco sales
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Performed cash, card and check transactions to complete customer purchases
- Helped customers complete purchases, locate items, and join reward programs
- Handled cash with high accuracy and took care to check bills for fraud.
Active Duty Soldier
U.S. Army
06.2010 - 04.2012
- Completed Basic Training
- Completed the Arabic MSA program at the Defense Language Institute, in Monterey, CA
- Secured and protected military property, assets, and personnel
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute
- Served in on-call capacity for last-minute or late-night taskings from leadership
- Upheld code of conduct and maintained professionalism in stressful situations
- Trained in small arms, anti-armor and indirect fire weapons
- Assembled, disassembled and maintained various weapons for operational readiness
- Upheld Army dress and appearance regulations for professional appearance
- Worked in dirty and uncomfortable conditions.
Education
Completed Basic Training Completed the Arabic MSA program -
Defense Language Institute
Monterey, CA04.2012
High School Diploma -
Permian High School
Odessa, TX06.2010
Skills
- Data Entry
- Time Management Skills
- Guest Inquiries
- Verbal and Written
- Communication
- Team Goals
- Industry Best Practices
- Customer Service
- Active Listening
- Problem-solving abilities
- Call center experience
- Professional telephone demeanor
- Documentation
- Building rapport
- Dispute Resolution
- Brand representation
- Information Security
Timeline
Customer Service Representative
GetInsured
04.2023 - Current
Cashier
Chick-fil-A
10.2015 - 04.2023
Hostess
Buffalo Wild Wings
01.2014 - 10.2015
Cashier
Food Valu
04.2013 - 01.2014
Active Duty Soldier
U.S. Army
06.2010 - 04.2012
Completed Basic Training Completed the Arabic MSA program -
Defense Language Institute
High School Diploma -
Permian High School