Morgan Locke
Cincinnati,OH
Summary
Dynamic leader with a proven track record at Midwest Therapy Systems, adept in boosting revenue and client retention through innovative strategies and strong client relations. Skilled in inventory control and team building, enhancing operational efficiency and fostering a culture of high performance and satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills and loyalty. Ready to help achieve company goals.
Overview
13
13
years of professional experience
Work History
General Manager
Midwest Therapy Systems
08.2015 - Current
- Managed employee reviews, training, schedules
- Managed a team of individual's, fostering a positive work environment and high employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics
- Responding to 24/7 customer service hotline
- Voluntarily assisted in sales and cold calls to increase company revenue
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with regular check ins, and communication leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Numerous 24 hour days ensuring a manageable workload while also satisfying clients needs
Warehouse Worker
Hyde Park Lumber
07.2014 - 08.2015
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Consistently lifted materials weighing as much as 200 pounds.
Restaurant Team Member
Dilly. Bistro, Bar & Bottle Shop
09.2011 - 07.2014
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Utilized POS system to receive and process food and beverage orders.
Education
High School Diploma -
Mariemont School District
Cincinnati, OH06-2012
Skills
- Leadership and team building
- Problem resolution
- Effective leader
- Staff management
- Training and development
- Inventory control
- Client relations
- Facility management
- Operations oversight
- Client account management
- Customer retention
- Mechanically Inclined
Timeline
General Manager
Midwest Therapy Systems
08.2015 - Current
Warehouse Worker
Hyde Park Lumber
07.2014 - 08.2015
Restaurant Team Member
Dilly. Bistro, Bar & Bottle Shop
09.2011 - 07.2014
High School Diploma -
Mariemont School District
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