Morgan Longo
Arlington
Summary
Dynamic retail professional with a proven track record at CD Hartnett, excelling in visual merchandising and customer engagement. Skilled in inventory management and complaint resolution, I consistently enhance store displays to drive sales and improve customer experiences. Recognized for attention to detail and reliability, I thrive in fast-paced environments.
I am a capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Retail Merchandiser
CD Hartnett
02.2023 - 09.2023
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered services to customer locations within specific timeframes.
Team Lead
Crumbl Cookies
04.2022 - 01.2023
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Complied with health and safety codes to protect staff and customers.
- Created appealing displays to showcase products in bakery.
- Maintained accurate inventory of baking supplies and ingredients.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Prepared frostings and other toppings for cakes and pastries.
Customer Service Representative
Aetna/CVS Health
10.2021 - 04.2022
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Associate
Kohls Department Store
08.2019 - 12.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Greeted customers and provided outstanding customer service.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier
Chick-fil-A
12.2019 - 05.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
McDonald's
09.2018 - 07.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Helped customers complete purchases, locate items, and join reward programs.
Bakery Clerk/Cashier
WinCo Foods
03.2018 - 06.2018
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
Retail Merchandiser
Jacent Merchandising
09.2017 - 02.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier
Six Flags Over Texas
03.2016 - 09.2017
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Liquor Runner
Studio Movie Grill
01.2017 - 04.2017
- Directly interacted with customers at each location to build loyalty.
- Monitored supplies of key inventory items.
- Ran errands for various employees throughout company.
- Provided excellent customer service while meeting challenging time goals.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Learned how to make wide variety of mixed drinks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
High School Diploma -
Uplift Summit International Preparatory
Arlington, TX05-2017
Skills
- Interior and exterior displays
- Merchandise planning
- Visual merchandising
- Storage organization
- Decorating skills
- Baking
- Attention to detail
- Complaint resolution
- Member account management
- Punctuality and reliability
- Active listening
- Data entry proficiency
Languages
Spanish
Limited Working
Timeline
Retail Merchandiser
CD Hartnett
02.2023 - 09.2023
Team Lead
Crumbl Cookies
04.2022 - 01.2023
Customer Service Representative
Aetna/CVS Health
10.2021 - 04.2022
Cashier
Chick-fil-A
12.2019 - 05.2020
Retail Associate
Kohls Department Store
08.2019 - 12.2020
Cashier
McDonald's
09.2018 - 07.2019
Bakery Clerk/Cashier
WinCo Foods
03.2018 - 06.2018
Retail Merchandiser
Jacent Merchandising
09.2017 - 02.2018
Liquor Runner
Studio Movie Grill
01.2017 - 04.2017
Cashier
Six Flags Over Texas
03.2016 - 09.2017
High School Diploma -
Uplift Summit International Preparatory
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