Morgan Luabena
Port Angeles,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elwood Allstate
11.2023 - Current
Sales and Service Representative
Cesar Ramos Insurance And Financial Services
10.2022 - 11.2023
Sales and Service Representative
Matt Zdroik Insurance And Financial Services
05.2022 - 10.2022
Customer Service and Retention
Steve Methner Insurance And Financial Services Inc
06.2020 - 05.2022
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Onboarding new customers and retaining existing customers to the book of business.
- Claims assistance.
Sales and Service Representative
Ray Gruver Insurance And Financial Services Inc., State Farm Insurance
02.2018 - 06.2020
- Collaborated with cross-functional teams to identify and address customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Trained staff on operating procedures and company services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Bakery Manager
Safeway
06.2015 - 02.2018
- Implemented streamlined ordering systems that ensured accuracy in fulfilling customer requests promptly while reducing wait time during busy periods.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
Travel Cake Decorator
Vons
08.2014 - 06.2015
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Expanded the bakery's offerings by introducing current trends, leading to more diverse product options for customers.
- Trained and supervised part-time cake decorators to apply proper decorating techniques.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery's products and services among potential clients.
Education
High school diploma awarded -
Oxnard High School
Oxnard, California06.2009
Skills
- Computer graphics/web design
- Computer literate (PC and MAC)
- Windows Office
- Journalism
- Typing
- 10-Key
- Conflict Resolution
- Product and service solutions
- Inbound Call Management
- Remote Office Availability
- Customer Relations
- Sales closing
- Product Sales
- Customer Service
- Appointment Scheduling
Phone Numbers
(360) 809-9774
References
- Ray Gruver, (360) 460-8642
- Steve Methner, (360) 460-7356
- Cesar Ramos, (206) 579-8921
Certification
- Licensed Fire and Casualty, Life and Health
Timeline
Customer Service Representative
Elwood Allstate
11.2023 - Current
Sales and Service Representative
Cesar Ramos Insurance And Financial Services
10.2022 - 11.2023
Sales and Service Representative
Matt Zdroik Insurance And Financial Services
05.2022 - 10.2022
Customer Service and Retention
Steve Methner Insurance And Financial Services Inc
06.2020 - 05.2022
Sales and Service Representative
Ray Gruver Insurance And Financial Services Inc., State Farm Insurance
02.2018 - 06.2020
Bakery Manager
Safeway
06.2015 - 02.2018
Travel Cake Decorator
Vons
08.2014 - 06.2015
High school diploma awarded -
Oxnard High School