Morgan Luther
Charlotte,NC
Summary
Experienced manager skilled in overseeing staff and operations to ensure smooth day-to-day success. Proven expertise in training and mentoring employees to meet organizational goals. Adept at managing event logistics and
social media strategies to enhance engagement and satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Assistant Manager
Southend Partners LLC
01.2018 - Current
- Managed daily bar operations, including scheduling and training for 20+ staff, ensuring efficient service and staff readiness.
- Oversaw monthly purchases of $35,000 in inventory and bar supplies, maintaining inventory costs below 15% through effective budgeting.
- Coordinated team schedules to ensure optimal staffing levels and coverage.
- Developed training materials for new hires to enhance onboarding processes.
- Implemented process improvements to streamline daily operations and reduce inefficiencies.
Event Host
Southend Partners LLC
01.2018 - Current
- Organized and hosted events for private parties of 20 to corporate functions of 500, ensuring smooth execution and guest satisfaction.
- Coordinated event logistics to ensure smooth operations during gatherings.
- Interacted with event attendees to create a welcoming atmosphere. to enhance their experience and satisfaction.
- Managed vendor relationships for catering, décor, and audiovisual services.
- Launched and promoted 'Morgan's Music Bingo,' resulting in a 300% increase in Thursday night sales and expanding participation from 20 to over 100 weekly players.
Social Media Coordinator
Southend Partners LLC
01.2018 - Current
- Create engaging digital content with Adobe Creative Suite and Canva, boosting audience engagement by 232% over a two-year period.
- Coordinated with external and internal partners to align critical logistics and marketing plans for 130 scheduled performances annually.
- Streamlined multimedia marketing plans to effectively promote various events.
Employee Health & Wellness Assistant Coordinator
University of North Carolina Charlotte
01.2018 - 05.2021
- Coordinated wellness events, workshops, and health screenings, increasing participation and averaging 200 monthly participants.
- Managed 20 events annually, promoting health and engagement among employees.
- Led communication by creating weekly email campaigns and updating wellness resources to enhance accessibility.
Assistant to Director of Group Fitness
University of North Carolina Charlotte
01.2018 - 05.2021
- Designed and implemented 4 new fitness programs, boosting weekly participation from 35 to 80 attendees, driving a 125% increase in overall program retention.
- Acted as primary contact for special events, including SE Collegiate Fitness Expo, coordinating logistics for 1,500 attendees from 15 universities.
- Managed team of 30-50 student employees to facilitate smooth daily operations.
Claims Specialist
Blue Cross Blue Shield
01.2011 - 03.2013
- Reviewed and resolved complex denied claims as part of Adjustments Management Team, ensuring accurate and timely reimbursement.
- Processed and reviewed 40 to 75 denied insurance claims daily, facilitating provider reimbursement.
- Reviewed claim submissions for accuracy and completeness.
- Processed insurance claims using internal systems and guidelines.
- Communicated with members to clarify claim details and resolve issues.
Education
Bachelor of Science - Exercise Science, Public Health Administration
University of North Carolina Charlotte
Charlotte, NC01-2019
Skills
- Event management
- Staff training
- Process optimization
- Team leadership
- Digital content creation
- Client relations
Certification
- ACSM Board Certified Exercise Physiologist
- AFFA Group Fitness Instructor
- First Aid and Basic Life Saving
Other
- Active Member of CLT Sweatnet Ambassadors
- Awarded Student Employee of the Year (2019)
- Volunteer for Charlotte Mecklenburg Schools
Timeline
Assistant Manager
Southend Partners LLC
01.2018 - Current
Event Host
Southend Partners LLC
01.2018 - Current
Social Media Coordinator
Southend Partners LLC
01.2018 - Current
Employee Health & Wellness Assistant Coordinator
University of North Carolina Charlotte
01.2018 - 05.2021
Assistant to Director of Group Fitness
University of North Carolina Charlotte
01.2018 - 05.2021
Claims Specialist
Blue Cross Blue Shield
01.2011 - 03.2013
Bachelor of Science - Exercise Science, Public Health Administration
University of North Carolina Charlotte