Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Markus

Hays,KS

Summary

Versatile and dynamic professional with a proven track record in Advanced Therapy & Sports Medicine, excelling in HIPAA compliance and client relations. Demonstrated ability to enhance team motivation and patient satisfaction through effective communication and body language awareness. Achieved significant improvements in operational efficiency and customer service standards.

Overview

5
5
years of professional experience

Work History

Private Nanny

Taylor and Jo Pfannenstiel
01.2021 - Current
  • Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Encouraged children to be understanding and patient with others.
  • Organized and cleaned the home after activities by picking up toys and straightening up the room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Regularly traveled with family to help with vacation activities and childcare.

Physical Therapy Technician

Advanced Therapy & Sports Medicine
08.2020 - Current


  • Prepared patients to meet with physical therapists.
  • Assisted with reception duties like scheduling patients and completing follow-up calls.
  • Inventoried supplies and ordered more for office and patient rooms.
  • Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
  • Followed HIPAA guidelines and maintained the privacy of patients.

Office Assistant

Fort Hays State Intramurals Office
08.2023 - 01.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Waitress and Hostess

9th Street Diner
06.2021 - 06.2024
  • Managed cash transactions accurately using credit card machines and cash registers, ensuring proper change was provided to customers as needed.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support during high-volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.

Education

High School Diploma -

Fort Hays State University
Hays, KS

High School Diploma -

Thomas More Prep-Marian Jr./Sr. High School
Hays, KS
05-2023

Skills

  • HIPAA compliance
  • Client relations and customer service
  • Schedule and time management
  • Office Administration
  • Data entry
  • Processing payments
  • Team motivation
  • Body language awareness

Timeline

Office Assistant

Fort Hays State Intramurals Office
08.2023 - 01.2025

Waitress and Hostess

9th Street Diner
06.2021 - 06.2024

Private Nanny

Taylor and Jo Pfannenstiel
01.2021 - Current

Physical Therapy Technician

Advanced Therapy & Sports Medicine
08.2020 - Current

High School Diploma -

Fort Hays State University

High School Diploma -

Thomas More Prep-Marian Jr./Sr. High School

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Morgan Markus