MORGAN MARTIN
Charles City,VA
Summary
- Customer service professional with team leadership, planning, and organizational skills. A collaborative leader with dedication to partnering with coworkers to promote an engaged, and empowering work culture/environment. Capable of wearing many hats to accomplish a broad range of objectives and tasks. 15 years management skills in a busy, professional, and challenging environment. Professionally handles confidential business matters in a sensitive and appropriate manner for all situations. Excellent written and verbal communication
- Experience in Staff Development skills Effective Leader who takes responsibility for decisions, maintains optimism, and can focus on charting a new course of action. Able to manage time effectively, prioritize tasks, set goals, and develop ways to achieve those goals. Solves challenges quickly and effectively. Capable of working in various work environments. Great Computer Skills Reliable and Dependent
Overview
19
19
years of professional experience
Work History
PROGRAMS DIRECTOR
Chickahominy Indian Tribe-Eastern Division
08.2021 - Current
- Responsible for researching, planning, developing and implementing Tribal Programs
- Hire, train and be a motivating mentor to staff
- Initiate and set goals for programs based on the organization's strategic objectives
- Implement programs from start to finish, including identifying processes, deadlines and milestones
- Supervise any staff involved to provide feedback and resolve complex problems
- Discover ways to enhance efficiency and productivity of procedures and people
- Ensure program operations and activities adhere to legal guidelines and CIT-ED policies and procedures
- Keep senior management informed with detailed and accurate reports
- Assists all departments for various tasks or when needed
GENERAL MANAGER
Pilot Flying J Travel Center
01.2006 - 08.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Education
Advanced Studies Diploma -
Charles City High School
Charles City, VA06.2006
Skills
- Customer service
- Team leadership
- Planning
- Organizational skills
- Collaboration
- Management
- Confidentiality
- Written communication
- Verbal communication
- Staff development
- Time management
- Task prioritization
- Goal setting
- Problem solving
- Computer skills
- Reliability
Timeline
PROGRAMS DIRECTOR
Chickahominy Indian Tribe-Eastern Division
08.2021 - Current
GENERAL MANAGER
Pilot Flying J Travel Center
01.2006 - 08.2021
Advanced Studies Diploma -
Charles City High School
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