Morgan Mast
Smithville
Summary
Dedicated volunteer experience supporting special needs children through church activities. Proficient in handling cash transactions and providing exceptional customer service with a strong ability to accurately count back change. Demonstrated communication skills through effective management of phone calls and inquiries. Currently employed at Nick Amster as a Customer Experience Specialist, contributing to a positive customer journey from 8:30 AM to 3:30 PM.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CES
Nick Amster Workshop
Wooster, OH
02.2025 - Current
- Working with adults that have DD
- Building connections with the individuals
- Helping them grow as individuals
Front Desk/ Winery Associate
Guggisberg Swiss Inn
Millersburg, OH
08.2024 - Current
- Checking guests in
- Answering and taking phone calls
- Wine-tending
Cashier/Customer Service
Buehlers Towne Market
Wooster, OH
07.2022 - 09.2024
- I work with the public handling money, customer questions, and working with other employees.
Food Service Worker
Pretzel Nook
Berlin, OH
03.2023 - 06.2023
- I took customers orders, handle money, made food and drinks, washed dishes, and cleaned.
Cashier
Your Pizza Shop
Wooster, OH
03.2021 - 07.2022
- I took calls and orders, cleaned, did dishes, made salads and pasta, packed orders, and handled money.
Education
High school student -
Waynedale High School
Apple Creek, OH05-2024
Skills
- Cleaning Experience
- Attention to detail
- Guest services
- Cleaning
- Food Safety
- Microsoft Word
- Customer service
- Home Care
- Cashiering
- English
- Communication skills
- Interpersonal communication
- Management
- Food handling
- Front desk
- Cash handling
- Guest relations
- Typing
- Microsoft Office
- Kitchen experience
- Host/Hostess
- Working with people with developmental disabilities
- Cooking
- Serving Experience
- Team management
- Guest rapport building
- Packaging
- Cash Handling
- Serving
- Sales
- Clear verbal communication
- Greeting customers
- Meal Preparation
- Care plans
- Retail Sales
- Time management
- Conflict management
- Phone etiquette
- Food Production
- Food Preparation
- Clean workspace maintenance
- Kitchen Experience
- Food preparation
- Food Service
- Hospitality
- Restaurant experience
- Caregiving
- Customer complaint resolution
- Client interaction via phone calls
- Retail sales
- Cash register
Certification
- Driver's License
- July 2023 to July 2026
Timeline
CES
Nick Amster Workshop
02.2025 - Current
Front Desk/ Winery Associate
Guggisberg Swiss Inn
08.2024 - Current
Food Service Worker
Pretzel Nook
03.2023 - 06.2023
Cashier/Customer Service
Buehlers Towne Market
07.2022 - 09.2024
Cashier
Your Pizza Shop
03.2021 - 07.2022
High school student -
Waynedale High School