Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Mathis

Morgan Mathis

Sanford,USA

Summary

Customer-focused and highly organized professional with 5+ years of experience in sales, customer service, and education. Skilled in high-volume communication, problem-solving, and delivering exceptional customer experiences. Proven ability to manage multiple systems, de-escalate concerns, and build positive relationships in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

IntouchCX
Altamonte Springs, FL
08.2025 - Current
  • Handle high-volume inbound and outbound calls for major national brands
  • Assist customers with account inquiries and troubleshooting
  • De-escalate complex or sensitive situations professionally
  • Navigate multiple systems to document interactions
  • Meet performance metrics including QA, call time, and customer satisfaction
  • Adapt quickly between client accounts
  • Clients: College Board, Peloton

Wholesale Sales Associate

CosmoProf
Albany, GA / Orange City, Florida
01.2022 - 08.2025
  • Managed inventory and stock processes
  • Processed sales, returns, and exchanges accurately
  • Created displays to increase sales
  • Collaborated to meet sales goals
  • Provided product recommendations

Server / Cashier

Brothers New York Style Pizzeria
Albany, GA
06.2023 - 02.2024
  • Delivered customer service in a fast-paced environment
  • Handled cash and POS transactions
  • Managed multiple tables efficiently
  • Maintained cleanliness and resolved concerns

Dance Instructor / Choreographer

Pink Slipper School of Dance
Leesburg, GA
08.2019 - 07.2023
  • Choreographed routines across styles
  • Created lesson plans for various skill levels
  • Mentored students in discipline and confidence
  • Communicated with parents on progress

Education

High School Diploma -

James Madison Online Private High School
Norcross, GA
05.2019

Skills

Customer Service & Support

Call Handling & De-escalation

CRM Systems

POS Systems

Inventory Management

Time Management

Team Collaboration

Communication & Problem-Solving

Timeline

Customer Service Representative

IntouchCX
08.2025 - Current

Server / Cashier

Brothers New York Style Pizzeria
06.2023 - 02.2024

Wholesale Sales Associate

CosmoProf
01.2022 - 08.2025

Dance Instructor / Choreographer

Pink Slipper School of Dance
08.2019 - 07.2023

High School Diploma -

James Madison Online Private High School