Morgan Maucher
Hampstead,NC
Summary
Animal care specialist with a history of delivering exceptional care to animals in various settings. Passionately promotes health and optimal wellness by providing quality support. Careful to observe animals and communicate concerns to help optimize care.
Overview
7
7
years of professional experience
Work History
Shelter Coordinator
Brookings Regional Humane Society
01.2024 - Current
- Overseeing all adoption-related functions, volunteers, and volunteer tasks
- Assist potential adopters in determining a good match, maintain accurate and organized adoption records, maintain a clear and organized schedule of adoption meetings, and communicate with adopters' post-adoption
- Update and maintain the website and other software with information and photos to allow for accurate representation of adoptable pets
- Greet and provide helpful information to all guests based on the reason for their visit
- Establish and maintain professional relationships between adopters, donors, volunteers, animal control officers, and veterinarians
- Ensure volunteers are performing their tasks correctly, efficiently, and safely
- Come up with volunteer tasks based on the shelters needs at the time
- Assist in the intake procedures of animals from animal control or personal surrenders including testing for certain diseases, evaluating animal behavior and ensuring a safe and comfortable environment for the animals.
Dog Caretaker
Woofland Play & Stay
05.2023 - 01.2024
- Daily care of boarding dogs as well as daycare dogs
- Watch dogs interact while in groups and assess behavior to avoid fights
- Interact with groups of dogs consisting of a 15-dog to 1-person ratio
- Make different foods for breakfast, lunch, and dinner
- Clean water and food bowls and sanitize them each day
- Sanitize the indoor and outdoor play yards every day
- Sanitize and clean kennels that have been used for boarding or daycare lunches
- Check dogs into boarding or daycare
- Communicate with coworkers on which dogs have arrived or are leaving and ensure all dogs are comfortable.
Animal Caretaker
Brookings Regional Humane Society
01.2023 - 01.2024
- Daily care of all shelter animals, mostly dogs and cats but occasionally taking care of smaller mammals or exotics
- Making all rooms and enclosures clean with comfortable bedding and clean bowls and food
- Work on training basic obedience manners with dogs, as well as working on helping cats become more comfortable with humans through training and enrichment.
Hostess
The Melting Pot Company
05.2021 - 08.2021
- Provided excellent customer service to dining patrons
- Answered incoming calls and handled reservations both online and over the phone
- Assisted waiting for patrons with questions and concerns
- Problem-solved issues with patrons
- Seated patrons when tables became available.
Guest Services
Cheyenne Mountain Zoo
03.2020 - 08.2020
- Provided excellent customer service to zoo guests
- Answered questions and concerns and used conflict resolution when necessary
- Cash handling and credit card processing.
Cashier
Kneaders Bakery and Cafe
04.2017 - 10.2017
- Provided excellent Customer Service to Kneaders guests
- Cash handling and credit card processing
- Answered guests' questions and placed their orders
- Responsible for keeping the area clean and organized
- Assisted in closing the store.
Education
Bachelor of Science - Wildlife & Fisheries Sciences
South Dakota State University
Brookings, SD05.2024
No Degree - Zookeeping
Pikes Peak Community College
Colorado Springs, CO05.2020
High School Diploma -
Lewis-Palmer High School
Monument, CO05.2020
Skills
- High-quality animal care
- Skills in the training of animals
- Teamwork
- Multitasking
- Customer service orientation
- Positive attitude
- Conflict resolution
- Professionalism and courtesy
- Attention to details
- Written & verbal communication
- Handling of payments
Professional References
- Jackie Woolfolk, Manager – Woofland Play & Stay, 155 Winters Drive, Colorado Springs, CO, 80907, (719) 331-5360, Wooflandcos@gmail.com
- Maia Moore, Shelter Director – Brookings Regional Humane Society, 120 West 2nd St S, Brookings, SD, 57006, (605) 690-4860, maiamoore@gmail.com
- Dr. William Severud, Undergraduate Professor – South Dakota State University, 1390 College Ave. McFadden Biostress 143, Brookings, SD, 57007, (605) 688-5121, william.severud@sdstate.edu
Awards
- Mammal Husbandry Certificate through Pikes Peak Community College
- South Dakota State University Fall 2023 Dean’s List
Timeline
Shelter Coordinator
Brookings Regional Humane Society
01.2024 - Current
Dog Caretaker
Woofland Play & Stay
05.2023 - 01.2024
Animal Caretaker
Brookings Regional Humane Society
01.2023 - 01.2024
Hostess
The Melting Pot Company
05.2021 - 08.2021
Guest Services
Cheyenne Mountain Zoo
03.2020 - 08.2020
Cashier
Kneaders Bakery and Cafe
04.2017 - 10.2017
Bachelor of Science - Wildlife & Fisheries Sciences
South Dakota State University
No Degree - Zookeeping
Pikes Peak Community College
High School Diploma -
Lewis-Palmer High School