Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Mauck

Martinsburg,WV

Summary

Proven track record of enhancing customer satisfaction and boosting branch performance at Truist Bank through effective risk mitigation and stellar team collaboration. Skilled in cash handling and adept at fostering positive customer relationships, demonstrating a self-motivated nature and exceptional communication abilities. Achieved significant improvements in cross-selling financial products, underscoring a results-driven approach.

Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Overview

5
5
years of professional experience

Work History

Universal Banker

Truist Bank
08.2022 - Current
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.

Office Assistant/Marketing Manager, Website Development

Ginger's Flowers and Gifts
01.2020 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Created and maintained detailed records of all office activities.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Monitored competitor activities, adapting strategies to maintain competitive advantage.
  • Increased website engagement through the development of eye-catching visuals and interactive elements.

Server

Glory Days Grill
03.2020 - 04.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Kings New York Pizza
09.2019 - 03.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Hedgesville High School
Hedgesville, WV
05.2019

Shepherd University
Shepherdstown, WV

Skills

  • Cash handling proficiency
  • Customer Needs Assessment
  • Team Collaboration
  • Risk Mitigation
  • Self-motivated nature
  • Active Listener
  • Communication

Timeline

Universal Banker

Truist Bank
08.2022 - Current

Server

Glory Days Grill
03.2020 - 04.2021

Office Assistant/Marketing Manager, Website Development

Ginger's Flowers and Gifts
01.2020 - Current

Server

Kings New York Pizza
09.2019 - 03.2020

High School Diploma -

Hedgesville High School

Shepherd University

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Morgan Mauck