Morgan McCullough
Waco
Summary
Dynamic management professional with a strong track record in optimizing operational procedures, enhancing team productivity, and streamlining processes for maximum efficiency. Highly adaptable to evolving environments, demonstrating strategic decision-making skills that drive impactful results. Committed to fostering a performance-oriented culture and developing innovative strategies that contribute to sustained business growth and success. Proven ability to lead teams toward achieving organizational goals while maintaining a focus on continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Logan's Roadhouse
12.2025 - Current
- Assistant General Manager (Current Position)
- Oversee daily restaurant operations including front-of-house, back-of-house, bar, and staffing functions.
- Lead and supervise management teams and hourly employees to ensure operational efficiency and exceptional guest experiences.
- Manage labor costs, scheduling, inventory control, food cost analysis, and overall profitability goals.
- Support hiring, onboarding, training, coaching, and performance management for all departments.
- Ensure compliance with health, safety, sanitation, and company operational standards.
- Resolve guest concerns professionally while maintaining high customer satisfaction and retention.
- Partner with General Manager to execute business strategies, improve sales performance, and increase operational effectiveness.
- Analyze financial reports, KPIs, and operational metrics to identify opportunities for growth and cost reduction.
- Maintain high employee morale through leadership development, accountability, and team engagement initiatives.
Kitchen Manager
Logan's Roadhouse
07.2024 - 12.2025
- Directed all kitchen operations including food preparation, inventory management, ordering, and sanitation compliance.
- Managed kitchen staff scheduling, training, productivity, and performance evaluations.
- Controlled food costs and minimized waste through inventory tracking and portion control procedures.
- Ensured consistency in food quality, presentation, and ticket times during high-volume service periods.
- Maintained compliance with health department regulations and company food safety standards.
Bar Manager
Logan's Roadhouse
10.2021 - 07.2024
- Oversaw bar operations including liquor inventory, ordering, cost control, and vendor relations.
- Trained bartenders on customer service standards, alcohol compliance, drink preparation, and upselling techniques.
- Increased beverage sales through promotional initiatives and effective product management.
- Managed cash handling procedures and ensured accurate daily financial reporting.
- Monitored alcohol service compliance and maintained safe, responsible service standards.
Service Manager
Logan's Roadhouse
07.2018 - 10.2021
- Supervised front-of-house operations to ensure excellent guest service and efficient workflow.
- Led staff training programs focused on hospitality, teamwork, and customer satisfaction.
- Assisted with scheduling, labor management, and employee performance coaching.
- Handled escalated guest concerns and implemented solutions to maintain positive dining experiences.
- Supported operational goals by maintaining service quality standards during peak business hours.
Team Lead
Logan's Roadhouse
04.2015 - 07.2018
- Assisted management with shift operations and employee supervision.
- Trained and mentored new team members on company procedures and service expectations.
- Helped coordinate floor operations to maintain efficient service flow and guest satisfaction.
- Supported conflict resolution and reinforced workplace policies and standards.
Server
Logan's Roadhouse
06.2013 - 07.2018
- Delivered high-quality customer service in a fast-paced, high-volume restaurant environment.
- Built strong guest relationships resulting in repeat business and positive customer feedback.
- Managed multiple tables efficiently while maintaining accuracy in orders and payments.
- Upsold menu items, beverages, and promotions to increase sales performance.
Host
Logan's Roadhouse
01.2012 - 06.2013
- Greeted guests professionally and managed restaurant seating arrangements to optimize table turnover.
- Coordinated waitlists and reservations while maintaining positive guest interactions.
- Assisted with maintaining cleanliness and organization of front entrance and dining areas.
Education
High School Diploma -
Southeastern High School
Florida City, FL04.2013
Skills
- Restaurant Operations Management
- Team Leadership & Staff Development
- Inventory & Cost Control
- Scheduling & Labor Management
- Guest Relations & Conflict Resolution
- Food Safety & Sanitation Compliance
- Sales Growth & Upselling
- Training & Onboarding
- Financial Reporting & KPI Analysis
- Front & Back of House Operations
Certification
Food Manager
TABC
Timeline
Assistant General Manager (AGM)
Logan's Roadhouse
12.2025 - Current
Kitchen Manager
Logan's Roadhouse
07.2024 - 12.2025
Bar Manager
Logan's Roadhouse
10.2021 - 07.2024
Service Manager
Logan's Roadhouse
07.2018 - 10.2021
Team Lead
Logan's Roadhouse
04.2015 - 07.2018
Server
Logan's Roadhouse
06.2013 - 07.2018
Host
Logan's Roadhouse
01.2012 - 06.2013
High School Diploma -
Southeastern High School
Section name
- A few recommendations that would make this even stronger:
- Add measurable achievements if possible (sales growth %, labor savings, guest satisfaction scores, training numbers, etc.)
- Include certifications (ServSafe, alcohol certifications, etc.)
- Add education section if applicable
- Tailor wording depending on whether you're applying for:
- Restaurant upper management
- Corporate hospitality
- Operations management
- Retail leadership
- Or non-restaurant management roles.
- If you want, I can also help you create:
- A modern one-page resume format
- A management-focused executive resume
- An ATS-optimized version for online applications
- Or a complete resume with summary/objective and formatting.