Morgan McGee
Old Bridge,NJ
Summary
Highly dedicated customer care professional with a strong focus on prioritizing customer needs. Committed to business relationships and driving growth for the organization. Recognized as an expert in the field, consistently delivering exceptional service. Eager to utilize skills for business development in this industry and continue to grow. #STONENERD
Overview
14
14
years of professional experience
Work History
Customer Service Lead | Business Development
Allstone
09.2019 - Current
- Established strong relationships with clients, leading to increased repeat business and positive feedback.
- Visit customers to develop the relationship further leading to increase in sales.
- Create marketing materials such as email blasts, social media posts and brochures promoting our materials.
- Maintain company pricebook and keep clients informed on price adjustments.
- Travel to source new materials to purchase for stock - factory and quarry visits to learn about the materials and processing. ex: Greece, Italy, Turkiye & Colorado.
- Develop relationships with factory and quarry owners.
- Develop programs for new colors for stock Ex: sizes, mosaics etc
Account Manager
PMI International Stone Importers
10.2018 - 09.2019
- Provided an elevated customer experience to generate a loyal clientele
- Built long term relationships and advised customers on purchases and promotions
- Routinely answered customer questions regarding merchandise and pricing
- Visited customers on the road to maintain and or build professional relationships
- Receive, collect or process payment on new deliveries or on past due accounts
Customer Service Representative - Waste Broker
USA Waste Management
05.2018 - 07.2018
- Respond to customer needs via phone and email
- Inquire with many different local companies to the job site for pricing
- Set up dumpster, portable toilet, temporary fence, and storage container deliveries, swap outs, and pick ups across the nation
- Calculate mark up percentages
- Receive, collect or process payment on new deliveries or on past due accounts
Fence Specialist
Johnny On The Spot
03.2017 - 07.2017
- Assist Account Managers and Customer care with quotes for jobs or special events
- Control/track inventory and place orders when necessary
- Review fence techs paper work daily and make necessary changes to customer accounts
- Resolve any customer issues in regards to fence - billing, job site needs etc
- Assist dispatch in routing and load paperwork
- Receive, collect or process payment on new deliveries or on past due accounts
Customer Care Team Leader/Subcontractor Specialist
Johnny On The Spot
06.2015 - 04.2017
- Process requests live to insure accuracy for both the customer and the company
- Work thoroughly to resolve customer concerns or complaints
- Support the customer care team to complete day to day tasks - order processing, routing questions, etc
- Work closely with subcontractors to further provide service to customers outside covered service area
- Receive, collect or process payment on new deliveries or on past due accounts
Account Manager
PMI International Stone Importers
05.2013 - 06.2014
- Provided an elevated customer experience to generate a loyal clientele
- Built long term relationships and advised customers on purchases and promotions
- Routinely answered customer questions regarding merchandise and pricing
- Visited customers on the road to maintain and or build professional relationships
- Routed delivery and or pick up stops along the east coast NJ to RI
- Receive, collect or process payment on new deliveries or on past due accounts
Shift manager
Wawa Food Market
09.2010 - 04.2013
- Trained staff on procedures and company services
- Identified individual development needs with appropriate training
- Developed customer relationships and earned a reputation for exceeding service expectations
Education
High School Diploma -
Old Bridge High School
Old Bridge, NJ01.2012
Skills
- Team player
- Goal oriented
- Go-getter
- Quick learner
- Business growth
- Multitasking and organization
- Expert problem solving
Timeline
Customer Service Lead | Business Development
Allstone
09.2019 - Current
Account Manager
PMI International Stone Importers
10.2018 - 09.2019
Customer Service Representative - Waste Broker
USA Waste Management
05.2018 - 07.2018
Fence Specialist
Johnny On The Spot
03.2017 - 07.2017
Customer Care Team Leader/Subcontractor Specialist
Johnny On The Spot
06.2015 - 04.2017
Account Manager
PMI International Stone Importers
05.2013 - 06.2014
Shift manager
Wawa Food Market
09.2010 - 04.2013
High School Diploma -
Old Bridge High School
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