Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Moore

Owasso,Oklahoma

Summary

Reliable Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Percepta, LLC
Remote
05.2022 - 11.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted customers with inquiries, ensuring timely resolution of issues.
  • Managed 80-100 calls, chats and emails daily.

Claims Representative

Kelly Services
Remote
03.2019 - 05.2022
  • Analyzed large datasets to identify trends and insights, supporting data-driven decision-making.
  • Resolved complex claims inquiries, ensuring prompt and accurate responses to client needs.
  • Maintained up-to-date knowledge of regulatory changes impacting claims processing and compliance requirements.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Education

High School Diploma -

HiSet
2013

Skills

  • Customer service
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Data collection
  • Account management

Timeline

Customer Service Representative

Percepta, LLC
05.2022 - 11.2025

Claims Representative

Kelly Services
03.2019 - 05.2022

High School Diploma -

HiSet