Morgan Moore
Mount Orab
Summary
Emergency communications professional with robust background in handling crisis situations and coordinating emergency responses. Known for reliability and adaptability in fast-paced environments. Excels in teamwork and maintaining calm under pressure, with strong skills in multitasking and problem-solving.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
The Urology Group
Cincinnati, OH
01.2026 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Trained new staff on office procedures and best practices for patient interaction.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
911 Emergency Dispatcher
Brown County Communications Center
Georgetown, OH
08.2020 - 06.2025
- Coordinated emergency response efforts between dispatch and field units to enhance communication efficiency.
- Monitored multiple radio channels, ensuring timely and accurate information dissemination during high-pressure situations.
- Operated advanced computer-aided dispatch systems to log incidents and track first responder locations in real-time.
- Provided critical support to law enforcement, fire, and medical services by relaying vital information swiftly and accurately.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Waitress Supervisor
Gold Star Chili
Mount Orab, OH
10.2017 - 08.2020
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on menu knowledge and service standards.
- Implemented workflow improvements to enhance team productivity and reduce wait times.
- Conducted regular performance evaluations to provide constructive feedback and support development.
Education
High School Diploma -
Western Brown High School
Mount Orab, OHSkills
- Customer service
- HIPAA compliance
- Patient confidentiality
- Conflict resolution
- Phone etiquette
- Active listening
- Emergency assessment
- Victim empathy
Timeline
Patient Service Representative
The Urology Group
01.2026 - Current
911 Emergency Dispatcher
Brown County Communications Center
08.2020 - 06.2025
Waitress Supervisor
Gold Star Chili
10.2017 - 08.2020
High School Diploma -
Western Brown High School