Disheba White
Garland,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Online Sales Representative
AT&T VSE
04.2022 - 05.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
Call Center Representative
Answermed LLC
12.2017 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Medicare Advocate
Agent C Solutions LLC.
06.2015 - 10.2017
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Consumer Lending Specialist
Advance America
12.2014 - 04.2015
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
Wireless Specialist
The Revenue Optimization Companies (T-ROC)
02.2013 - 11.2014
- Provided support to new customers by guiding them through the process of account setup and service plan enrollment.
- Offered support to resolve customer issues and challenges.
- Responsible for managing inventory, executing sale transactions, and ensuring accurate processing of contracts and paperwork.
- Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
- Completed statement of work reports to provide correct billing for consultation services.
Education
Associate of Arts -
Grand Canyon University
Phoenix, AZ05.2027
Bachelor of General Studies -
University of Lafayette
Lafayette, LA03.2019
Skills
- Data Entry
- Customer Follow-Up
- Microsoft Office
- Problem-solving
- Data Management
Timeline
Online Sales Representative
AT&T VSE
04.2022 - 05.2024
Call Center Representative
Answermed LLC
12.2017 - 02.2022
Medicare Advocate
Agent C Solutions LLC.
06.2015 - 10.2017
Consumer Lending Specialist
Advance America
12.2014 - 04.2015
Wireless Specialist
The Revenue Optimization Companies (T-ROC)
02.2013 - 11.2014
Associate of Arts -
Grand Canyon University
Bachelor of General Studies -
University of Lafayette
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