Morgan Mourer
Terre Haute,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience the grocery and paint industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paint Store
07.2021 - Current
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
Customer Service Associate
County Market Grocery Store
08.2018 - 08.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
No Degree - Management
Indiana State University
Terre Haute, IN12.2024
Skills
- Price Quotes
- Customer Order Management
- Account Management
- Customer Retention
- Customer Service
- Telephone Etiquette
- Good Communication Skills
- Customer Relations
- Time Management
- Active Listening
- Multitasking
Sherwin-Williams Internship
My team in I were tasked so figure out how to build better partnerships with Residential Repainters. We worked collaboratively for 3 months trying to find the best way to build these partnerships. Our team presented our idea along with multiple other groups from our Central Illinois district and placed first. We then moved on to presenting along with the other winners of different districts across the Midwest and placed first again. This internship though me a lot about effective collaboration and the importance of working well with others and had a great time doing it.
Timeline
Customer Service Specialist
Sherwin-Williams Paint Store
07.2021 - Current
Customer Service Associate
County Market Grocery Store
08.2018 - 08.2021
No Degree - Management
Indiana State University
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