Morgan Creasy
Laurens,SC
Summary
Dedicated and results-driven veteran with an extensive background in customer service and human resources. Seeking a role where exceptional communication, leadership, and problem-solving skills can enhance workplace culture, customer satisfaction, and operational efficiency. Proven ability to manage diverse teams, develop strategies for employee engagement, and provide outstanding service under pressure. Eager to leverage a strong work ethic, adaptability, and HR expertise to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
CBRN Specialist and Garrison Better Opportunities for Single Soldiers (BOSS) President
United States Army
10.2021 - 01.2025
- Ensured compliance with all relevant regulations governing operations, funding, engagement, and event planning
- Conducted interviews for both military and civilian candidates seeking to join the BOSS team by preparing questions and assessing the needs of the program
- Worked with programs across the Garrison (all posts on island) to discover the best opportunities for Soldiers and foster relationships with programs who prioritize Soldier Quality of Life
- Coordinated various revenue generating events, to include a quarterly Garrison-wide flea market, and worked closely with sponsorship to further the financial capabilities of the program
- Took an active role in treasury responsibilities to facilitate payments and track the cash flow of various accounts, including commercial sponsorship, fundraising, and government allocated funds
- Recruited Soldiers to participate in events through a weekly newcomer’s brief and a monthly PowerPoint Presentation brief for all BOSS Representatives
- Created and utilized a BOSS program Linktree to centralize information, allow ease of use, and increase efficiency for over 8,000 single Soldiers
Manufacturing Associate
BMW
08.2020 - 10.2021
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines while acting in accordance with safety protocols
- Experienced in the operation and maintenance of machinery, including troubleshooting minor issues to ensure continuous production in a fast-paced environment
- Coordinated with supply chain teams and management to track inventory usage
Server and Part-Time Manager
Tavern Cafe
12.2016 - 08.2020
- Supervised daily operations, including staffing, inventory management, and customer service to ensure optimal restaurant functionality
- Provided exceptional customer service to ensure guest satisfaction, by resolving customer complaints promptly and professionally
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Oversaw scheduling and labor management to optimize productivity, remain in compliance with labor laws, and ensure employee needs were being met
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Education
MBA - Human Resources
Liberty University
Lynchburg, VA12-2024
Bachelor of Science - Business of Administration with a concentration in Marketing
Southern New Hampshire University
Manchester, NH01.2022
Skills
- Microsoft Teams, Excel, and PowerPoint
- Conflict Resolution and Problem-Solving
- Customer Service
- Emotional Intelligence
- Training and Development
- Performance Management
- Communication (written and verbal)
- Marketing
- Organizational Skills
- Time Management
References
- Derek Wise, Garrison Command Sergeant Major in the United States Army and direct enlisted leadership, 808.694.0489
- Mai Phan, Staff Sergeant in the United States Army and current BOSS Representative, 757.327.1972
- Trevor Colclasure, Chief Warrant Officer in the United States Army and mentor, 909.212.2265
Timeline
CBRN Specialist and Garrison Better Opportunities for Single Soldiers (BOSS) President
United States Army
10.2021 - 01.2025
Manufacturing Associate
BMW
08.2020 - 10.2021
Server and Part-Time Manager
Tavern Cafe
12.2016 - 08.2020
MBA - Human Resources
Liberty University
Bachelor of Science - Business of Administration with a concentration in Marketing
Southern New Hampshire University
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