Brandy Austin
New York
Summary
Visionary HR Professional with more than a decade of expertise in organizational enhancement and skilled talent acquisition. Demonstrates strong command of Microsoft Office Suite and PeopleSoft, focusing on effective case management and payroll efficiencies. Dedicated to advancing innovative and strategic HR practices in evolving business landscapes.
Overview
13
13
years of professional experience
Work History
Benefits Opportunities Specialist
NYC Human Resources Administration
05.2023 - Current
- Ensuring staff training aligning with legal standards
- Supervising challenging case reviews
- Spearheading initiatives to diminish case backlogs, boosting client self-sufficiency
- Leveraging Paperless Office Systems for precise case management, minimizing fair hearing requests
Mental Health Coordinating Manager IV B
Bellevue Hospital
06.2021 - 05.2023
- Managed scheduling and call handling for Associate and Medical Directors, driving efficiency
- Optimized visitor service by overseeing room bookings
- Ensured compliance by submitting timely reports to DOHMH and other stakeholders
- Contributed to meeting effectiveness by transcribing minutes accurately
Contracted Human Resources Assistant
Bellevue Hospital
09.2018 - 11.2021
- Championed HR department's quality improvement projects, aiding senior management
- Managed comprehensive onboarding for 30 weekly new hires, reinforcing compliance
- Leveraged PeopleSoft for efficient documentation and compliance assurance
Logistics Coordinator
Laufer Group International Group
05.2015 - 07.2018
- Streamlined correspondence tracking
- Optimized response to phone and web inquiries
- Expedited international freight bill processes
Center Administrator
Doshi Diagnostic Imaging Center
12.2011 - 04.2015
- Streamlined front office tasks to optimize workflow and enhance patient service
- Confirmed all patient medical insurances, ensuring accurate and prompt service delivery
- Coached new team members on patient intake, scheduling, and professional communication skills
Education
High School Diploma -
Booker T. Washington Senior High School
Miami, FLHuman Services Leadership & Administration -
Walden University
01.2019
Skills
- Training & Development
- Quality Assurance
- Talent Acquisition
- Onboarding
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- PeopleSoft
- Kronos
- ADP
- Paychex
- Sage
- Case Management
- Payroll Processing
- Recruitment
- Office Management
- Customer Service
- Insurance Verification
Personal Information
Title: HR Professional
Timeline
Benefits Opportunities Specialist
NYC Human Resources Administration
05.2023 - Current
Mental Health Coordinating Manager IV B
Bellevue Hospital
06.2021 - 05.2023
Contracted Human Resources Assistant
Bellevue Hospital
09.2018 - 11.2021
Logistics Coordinator
Laufer Group International Group
05.2015 - 07.2018
Center Administrator
Doshi Diagnostic Imaging Center
12.2011 - 04.2015
High School Diploma -
Booker T. Washington Senior High School
Human Services Leadership & Administration -
Walden University
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