Morgan Nelson
MONDAMIN,IA
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Senior Support Technician
Mutual Of Omaha
Omaha, NE
07.2024 - Current
- Analyze and prioritize the production floor.
- Submit the meter's postage from previous day usage.
- Transport the work from print to insertion.
- Order supplies for the floor.
- Create and enter numbers for the pallets for PSI.
- Transport the mail to the dock.
- Support the operators if needed.
- Communicate between the print floors and the insertion floor.
- Process emails to be mailed.
- Insert the small hand-enclosing mail jobs.
- Operate the machine if short on operators.
Machine Operator
Mutual Of Omaha
Blair, NE
10.2023 - 07.2024
- Prepared machine for production processes by equipping with required tools and parts.
- Performed regular maintenance on machines to ensure optimal performance.
- Monitor the feed and speed of machines during the machining process.
- Troubleshoot malfunctions in equipment or processes.
- Observe machine operations to detect any problems or defects in the finished product.
Retirement Benefit Service Specialist
Mutual Of Omaha
Omaha, NE
06.2021 - 10.2023
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Analyze, research, and process all aspects of annuities assigned across multiple products.
- Communicates daily with internal and external customers.
- Work with underwriting staff to resolve installation discrepancies.
- Research and analyze requests for lump-sum payments.
- Analyze, research, and process various reports to meet state and federal requirements, internal audit standards, and business guidelines.
Assembly Line Production Worker
Pella Corporation
Carroll, IA
01.2015 - 06.2021
- Rotated through various positions on the assembly line as needed by management.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Completed component assembly with minimal supervision to meet deadlines.
- Performed quality checks on products to ensure they met company standards.
- Completed team production and productivity level reports for management
- Tested completed products for proper functioning before shipping them out.
- Packaged products and double-checked package labels for accuracy.
- Replaced worn or damaged parts within machines using hand tools when necessary.
Education
High School Diploma -
IKM Community School
Manilla, IA05-1999
Some College (No Degree) -
Iowa Western Community College
Council Bluffs, IASkills
- Service support
- Data entry
- Account management
- Customer service
- Analytical thinking
- Staff education and training
- Customer success management
References
References available upon request.
Timeline
Senior Support Technician
Mutual Of Omaha
07.2024 - Current
Machine Operator
Mutual Of Omaha
10.2023 - 07.2024
Retirement Benefit Service Specialist
Mutual Of Omaha
06.2021 - 10.2023
Assembly Line Production Worker
Pella Corporation
01.2015 - 06.2021
High School Diploma -
IKM Community School
Some College (No Degree) -
Iowa Western Community College
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