Morgan Norris
LEXINGTON,SC
Summary
Detail-oriented Certified Pharmacy Technician experienced in processing medication orders with high accuracy. Enhanced patient care and customer satisfaction through effective communication and problem-solving. Ensured compliance with HIPAA regulations while managing prescriptions and fostering team collaboration.
Overview
1
1
Language
5
5
years of professional experience
Work History
Certified Pharmacy Technician
Riley’s Drugs
Lexington, SC
04.2021 - 08.2026
- Assisted pharmacists in preparing and dispensing prescriptions for patients.
- Processed medication orders accurately, ensuring compliance with pharmacy regulations.
- Collaborated with healthcare providers to optimize patient care through effective medication management.
- Answered incoming phone calls, resolving inquiries from customers and healthcare providers to enhance service experience.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Resolved customer inquiries and issues in-person and over the phone. in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped the pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors' offices via telephone, fax and email.
- Collaborated with pharmacists to resolve medication-related issues and optimize patient outcomes.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed medication inventory and ensured accurate stock levels for timely patient care.
- Packaged prescription medication and over-the-counter vitamins according to patient preference and doctor directions, ensuring accurate fulfillment.
- Conducted monthly phone consultations with patients to discuss medication prescription refills and side effects.
- Monitored and adjusted inventory levels for necessary pharmacy supplies. Supplies required for RXsafe packaging machine operation.
Education
High School Diploma -
Lexington High School
Lexington, SC12.2021
Skills
- Medication dispensing
- Prescription management
- HIPAA compliance
- Data management
- Patient confidentiality
- Prescription data management
- Equipment troubleshooting
- Stocking medications
- Time management
- Multitasking
- Problem solving
- Customer service
- Issue resolution
- Teamwork
- Communication
- Attention to detail
- Relationship building
- Claims processing
Languages
English
Full Professional
Timeline
Certified Pharmacy Technician
Riley’s Drugs
04.2021 - 08.2026
High School Diploma -
Lexington High School