Morgan Overton
Clarksville,TN
Summary
I am skilled in legal research/writing and client communication.
I excel in reducing attorney workloads and fostering client relationships with a professional, confidential, and empathetic approach.
Overall, I am a driven Paralegal that adapts well and is successful at thriving in high stress, high-pressure environments and situations involving constant changes.
Overview
8
8
years of professional experience
Work History
Paralegal
The Law Office Of Crystal D. Wilkerson
Clarksville, TN
09.2022 - 06.2024
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Accounts Receivable Manager/Receptionist
Leasing Systems, Inc.
Gallatin, TN
06.2019 - 08.2020
- Ensured timely payments from clients through effective communication and proactive followups.
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Reconciled daily AR ledger and verified proper posting.
Supervising Residential and Commercial Cleaner
Helping Hands Cleaning & More
Gallatin, TN
07.2017 - 06.2019
- Maintained clean environments across various industries including offices, retail spaces, and client homes.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Increased client retention rate by fostering strong working relationships through reliable service delivery and professional demeanor.
Server
Sidelines Bar & Grill
Pleasant View, TN
07.2016 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Sycamore High School
Pleasant View, TN05.2012
Skills
- Legal Research
- Divorce, Family, and Child Custody Law
- Proficient in Clio Manage, Word, and Outlook
- Notary Public
- Document drafting
- Document Preparation
- Calendar Management
- Legal writing
- File Organization
- Attorney Support
- File and Records Management
- Case Summaries
- Litigation Support
- Records Management
- Document filing
- Court Filing
- Exhibit preparation
- Critical Thinking
Timeline
Paralegal
The Law Office Of Crystal D. Wilkerson
09.2022 - 06.2024
Accounts Receivable Manager/Receptionist
Leasing Systems, Inc.
06.2019 - 08.2020
Supervising Residential and Commercial Cleaner
Helping Hands Cleaning & More
07.2017 - 06.2019
Server
Sidelines Bar & Grill
07.2016 - 06.2017
High School Diploma -
Sycamore High School