Morgan Owen
Phoenix,AZ
Summary
Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Governing Board
Ponderosa Fire District
11.2023 - Current
- Provides complex administrative support to the PFD governing board, including preparation of correspondence, documents, and reports, research, scheduling, etc
- Assist with the preparation, edits, and distribution of policies and procedures
- Prepare documents, and comprehensive reports, create and edit from rough draft, verbal instruction, and/or transcription
- Prioritize projects and use time effectively
- Exceptional internal and external customer service
- Performs all other administrative duties as assigned
- Maintains positive working relationships with PFD personnel.
EMT/ED Tech
Banner University Medical Center
05.2023 - Current
- Providing emergency care to patients in the ER by monitoring the patient’s temperature, pulse, and blood pressure
- Assisting with emergency medical processes, such as dressing wounds and administering stitches
- Measuring and fitting patients with casts or crutches, and instructing patients on proper crutch walking
- Taking medical samples from patients, such as blood or urine
- Assisting doctors or nurses during medical procedures by handing them medical instruments and monitoring patients' vital signs
- Informing patients' family members about the status of their condition as well as their medical needs.
EMT
Guardian Medical Transport
02.2022 - 05.2023
- An active member of the emergency response team providing efficient, quality care during medical emergencies, accidents, fires, and natural disasters in a pre-hospital setting
- Revive and stabilize patients suffering from traumatic injuries and other serious conditions
- Deliver basic life support and critical care transport services to patients
- Maintain communications equipment, medical equipment, medicines, and supplies
- Serve as a primary caregiver to complete all appropriate patient care documentation in accordance with HIPPA and other associated laws, protocols, and procedures.
Administrative Assistant
Ponderosa Fire District
08.2020 - 06.2022
- Website design and implementation
- Assist with the creation, preparation, edits, and distribution of policies and procedures
- Create and maintain an extensive out-of-district billing procedure to enhance revenue for the district
- Supervise and facilitate monthly PFD governing board meetings
- Obtain, create and revise all documents on the agenda and communicate all information to the governing board
- Ensure minutes are completed and accurate
- Assist in preparing grant applications, including follow-up documentation and reports
- Serve the surrounding community with any requests and provide exceptional customer service
- Experience with CAD systems and two-way radio systems
- Work under limited to no supervision
- Handle confidential information and comply with HIPPA guidelines
- Take initiative and make decisions in the absence of the Fire Chief, Assistant Chief, and Administrative Chief.
Lead Administrative Assistant
Northern Arizona University
01.2018 - 01.2021
- Managed Accounts Receivable
- Provide consistent and exceptional Customer Service
- Phone Calls, Emails, and In-person Requests
- Collaborate and assist NAU Departments and student organizations with planning events on campus
- Finding a Venue, Deciding Pricing, and Coordinating Equipment
- Train and educate other employees on standard procedures and operating systems.
Education
Bachelor of Science in Information Systems -
Northern Arizona University
Skills
- Clerical Support
- Spreadsheet Management
- Reception Oversight
- Meeting Planning
- Data Entry
- Presentation Design
- Office Administration
- Scheduling
- Policy and Procedure Modification
- Strong Problem Solver
- Computer Proficiency
- Prioritization
Certifications And Skills
- EMT
- BLS CPR Certified
- Adaptable
- Team Player
- Problem-solving under pressure
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Administrative Assistant to the Governing Board
Ponderosa Fire District
11.2023 - Current
EMT/ED Tech
Banner University Medical Center
05.2023 - Current
EMT
Guardian Medical Transport
02.2022 - 05.2023
Administrative Assistant
Ponderosa Fire District
08.2020 - 06.2022
Lead Administrative Assistant
Northern Arizona University
01.2018 - 01.2021
Bachelor of Science in Information Systems -
Northern Arizona University