Morgan Pastoriza
Marietta,GA
Summary
Results-driven professional with experience in banking, debt collection, medical call center dispatch, and retail sales. Skilled in handling high-volume calls, resolving concerns, and maintaining accuracy under pressure. Brings teamwork, adaptability, and dependable customer service to fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Sales Associate/ Make-up Artist
MAC Cosmetics- Belk
Birmingham, Alabama
01.2016 - Current
- Applied makeup consultations using MAC Cosmetics shades, brushes, and tools.
- Demonstrated skincare and color products through personalized beauty recommendations.
- Greeted Belk shoppers with MAC Cosmetics product guidance and friendly service.
- Replenished MAC Cosmetics displays and maintained organized selling counters.
Medical Call Center-Dispatcher
Jefferson Medical Society
Birmingham, Alabama
05.2024 - 03.2026
- Handled incoming calls for Jefferson Medical Society members and patients, ensuring timely assistance.
- Managed dispatch board, adjusting call priorities based on caller needs to optimize response.
- Managed urgent requests to medical staff and departments.
- Facilitated communication by delivering messages to physicians and nurses promptly.
Debt Collection Specialist
US Bank
Birmingham, Alabama
01.2022 - 05.2024
- Negotiated repayment plans within US Bank policies and compliance guidelines.
- Collaborated with delinquent account holders to collect and reconcile accounts through approved channels, fostering positive relationships.
- Maintained accurate records of all collections activities and progress to ensure compliance and facilitate follow-up.
- Assisted clients with questions or concerns about their accounts efficiently and professionally to enhance customer satisfaction.
Customer Service Representative
American Saving Bank
Honolulu, Hawaii
01.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer concerns through phone, email, and branch communication.
- Supported online banking access, password resets, and account enrollment.
- Verified customer information and maintained confidentiality during service interactions.
Telephone Banker- Remote
Regions Bank
Hoover, Alabama
11.2019 - 01.2022
- Answered customer inquiries for Regions Bank telephone banking with clear, professional guidance.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Verified caller identity and protected account information during sensitive transactions.
- Processed account transfers, payments, and balance requests through banking systems.
Education
Master Cosmetologist - Master Cosmetology
Aveda Institute
Atlanta, GA06-2019
Associate of Applied Science - Business
Gordon College
Barnesville, GA01-2011
Skills
- Attention Detail
- Customer relationship management
- Verbal communication
- Problem solving
- Time management
- Typing proficient
- Deadline oriented
- Team player attitude
- Work independently
Certification
- Master Cosmetology
Accomplishments
- TOP Performer- Literature
Timeline
Medical Call Center-Dispatcher
Jefferson Medical Society
05.2024 - 03.2026
Debt Collection Specialist
US Bank
01.2022 - 05.2024
Customer Service Representative
American Saving Bank
01.2021 - 01.2022
Telephone Banker- Remote
Regions Bank
11.2019 - 01.2022
Sales Associate/ Make-up Artist
MAC Cosmetics- Belk
01.2016 - Current
Master Cosmetologist - Master Cosmetology
Aveda Institute
Associate of Applied Science - Business
Gordon College