Morgan Peterson
Seattle,United States
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Professional Dog Bather
Dogcity West Seattle
Seattle, WA
08.2024 - 02.2026
- Utilized specialized bathing equipment to ensure optimal comfort and efficiency for pets throughout grooming processes.
- Conducted thorough cleaning routines and applied safety standards to maintain a hygienic work environment.
- Monitored and recorded health conditions of dogs during grooming sessions to support effective management of animal welfare.
- Managed inventory oversight to streamline supply orders and improve storage solutions for operational effectiveness.
In-store Shopper
Whole Food Market
Seattle, WA
02.2021 - 11.2023
- Examined customer orders meticulously to ensure accurate item location and monitored app consistently for updates.
- Executed order item selection with exceptional speed and accuracy.
- Curated high-quality perishable items, including meat and produce, for optimal inventory selection.
- Organized completed orders in designated temperature-controlled storage for efficient customer pickup.
- Achieved high satisfaction ratings through efficient order fulfillment and strategic product selection.
Overnight Stocker
Target
Kapolei, HI
02.2017 - 02.2020
- Utilized dollies and pallet jacks to streamline unloading and organization of merchandise from delivery trucks.
- Oversaw merchandise organization and stocking to ensure product availability for customer satisfaction.
- Managed inventory storage processes to maintain organization and accessibility of overstock items for future use.
- Managed removal of boxes and waste from sales floor to maintain operational efficiency.
Customer Care Representative
Bank of Hawaii
Kapolei, HI
10.2015 - 02.2017
- Addressed customer inquiries with efficiency, fostering satisfaction and loyalty.
- Optimized interdepartmental communication processes to enhance operational efficiency.
- Oversaw high call volume (100+ call per day) while maintaining exceptional professionalism and efficiency.
- Cultivated strong customer relationships through active listening and empathetic communication.
Education
High School Diploma -
West Seattle High School
Seattle, WASkills
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Facilitated effective communication through active listening techniques
Applied analytical reasoning to evaluate complex problems and develop effective solutions
Performed data entry tasks to support team operations and maintain accurate records Processed information efficiently to enhance data accessibility Assisted in organizing and updating databases to ensure information integrity
Cultivated and strengthened professional relationships to enhance collaboration
Facilitated effective problem resolution strategies to enhance operational efficiency
Timeline
Professional Dog Bather
Dogcity West Seattle
08.2024 - 02.2026
In-store Shopper
Whole Food Market
02.2021 - 11.2023
Overnight Stocker
Target
02.2017 - 02.2020
Customer Care Representative
Bank of Hawaii
10.2015 - 02.2017
High School Diploma -
West Seattle High School