Morgan Phillips
Springfield,GA
Summary
Loves building Christ-centered relationships with customers. Eager to help, quick to resolve issues, and motivated to provide the best service possible. Passionate about working as a team with excellent communication. Familiar with Microsoft and Google programs.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Joyful Acres Farm
06.2009 - Current
- Passionate about caring for each customer individually.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
High School Diploma -
Phillips Family Christian Homeschool
Springfield, GA05.2012
Skills
- Problem-Solving
- Customer-focused
- Training and mentoring
- Decision-Making
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Effective workflow management
- Exceptional telephone etiquette
- Relationship Building
- Product Knowledge
- Meticulous attention to detail
Coordinator for National Day of Prayer Service in Effingham County
Works with local pastors, community leaders, and state representatives to organize a service each May. Develops an advertising plan to spread the word throughout the community.
Nursing Home Ministry
Ministering with family for twenty years in local nursing homes and assisted living centers through Scripture and music.
Timeline
Customer Service Manager
Joyful Acres Farm
06.2009 - Current
High School Diploma -
Phillips Family Christian Homeschool