Morgan Pierce
Bloomington,IN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual. Problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
CVS Pharmacy Health
10.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed and reported on key performance metrics to senior management.
- Trained new employees on proper protocols and customer service standards.
Gate Attendant
Cecil M Harden Lake
03.2021 - 08.2021
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Assisted in maintaining overall security by verifying identification and vehicle credentials of visitors.
- Contributed to increased revenue generation by accurately collecting entrance fees and promoting park services.
- Provided essential information on park rules, regulations, and safety guidelines to ensure visitor compliance.
- Collaborated with park rangers and security personnel to promptly address any visitor concerns or issues.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
Sales Associate
Khols Department Store
05.2020 - 08.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Biology
Indiana University Bloomington
Bloomington, IN12.2021
Skills
- Understanding of microbiology techniques
- Evolutionary biology
- Organic chemistry
- Cellular Biology
- Understanding of laboratory techniques
- History and Social Studies
Certification
Technical Certification- Indiana State University- May 2018
Timeline
Operations Manager
CVS Pharmacy Health
10.2022 - Current
Gate Attendant
Cecil M Harden Lake
03.2021 - 08.2021
Sales Associate
Khols Department Store
05.2020 - 08.2020
Bachelor of Science - Biology
Indiana University Bloomington
Technical Certification- Indiana State University- May 2018
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