Morgan Plank
Berkeley Springs
Summary
I am eager to give a company my drive to build. I adapt super well with others as a group and the community. I have a great, friendly personality. Following guidelines is extremely important in my work ethic as well as honesty & being dependable. My eagerness to learn makes me stand out and grow more everyday.
Overview
9
9
years of professional experience
Work History
Sales Associate/Cashier
Reeds Pharmacy
Berkeley Springs
02.2023 - 02.2025
- Provided exceptional customer service by assisting patrons with product selection, enhancing overall shopping experience and satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring smooth operations during peak hours.
- Stocked shelves and organized merchandise displays, maintaining a visually appealing store environment that promoted sales.
- Trained new staff on cash register operations and customer service best practices, fostering a knowledgeable and efficient team.
- Resolved customer inquiries and complaints promptly, contributing to a positive store reputation and repeat business.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Front Desk Specialist
Tri-State Community Health Center
Hancock
10.2022 - 01.2023
- Managed patient check-in processes, ensuring accurate data collection and contributing to streamlined patient flow.
- Coordinated scheduling for multiple healthcare providers, optimizing appointment availability and enhancing patient satisfaction.
- Assisted patients with inquiries and concerns, providing timely information and cultivating a welcoming atmosphere.
- Collaborated with healthcare professionals to ensure compliance with patient confidentiality regulations and support quality care delivery.
- Maintained a clean and organized front desk area at all times.
Youth Development Professional
Boys & Girls Club Of The Eastern Panhandle
Berkeley Springs
01.2018 - 01.2022
- Approached conflicts and crisis situations in a calm and professional way with youth and adults.
- Oversaw safety and security of each youth under supervision.
- Helped youth at-risk individuals improve abilities, behavior and emotional strength.
- Promoted positive influence for youth Kindergarten-12th grade, by demonstrating appropriate behavior, listening carefully to others and showing respect for people of all ages.
- Monitored behavior in individuals and group sessions.
- An experienced and trusted Advisor/Mentor
- (OJP) Office Of Justice Program Reporter
- (OPI) Opioid Mentor Program Reporter
- Developed and implemented engaging programs that enhanced youth participation and fostered personal growth within the community.
- Mentored and guided young participants, cultivating essential life skills and promoting positive social interactions among peers.
- Approached conflicts and crisis situations in calm and professional way.
- Created a safe environment where youths could express themselves without fear of judgement.
Gym Receptionist
Rankin Physical Therapy and Fitness Center
Berkeley Springs
01.2016 - 01.2017
- Maintained a clean and organized reception area, contributing to a welcoming environment for clients and staff.
- Assisted in managing membership accounts, processing payments, and providing detailed information about services and programs.
- Conducted regular inventory checks and supply management, ensuring availability of essential materials for front desk operations.
- Collected payments, renewed memberships and resolved billing issues.
- Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
Education
Certification - Dental Assisting
Blue Ridge Community And Technical College
Martinsburg, WV 01.2022 - 03.2022
Certificate - Animal Care Nursing Assistant
Blue Ridge Community And Technical College
Martinsburg, WV 01.2020 - 03.2020
High school diploma -
Berkeley Springs High School
Berkeley Springs, WV 02.2014 - 01/2017
Skills
- Customer service
- Inventory management
- Youth mentoring
- Front desk operations
- Exceeds sales goals
- Flexible schedule
- Great working in a team
References
- Morgan Buzzerd, +1 (304) 702-0404, Friend
- Shelly Fischer, (304) 433-9262, Mentor
- Idalis Joiner (304) 620-7527 Friend/Co-Worker
Timeline
Sales Associate/Cashier
Reeds Pharmacy
02.2023 - 02.2025
Front Desk Specialist
Tri-State Community Health Center
10.2022 - 01.2023
Certification - Dental Assisting
Blue Ridge Community And Technical College
01.2022 - 03.2022
Certificate - Animal Care Nursing Assistant
Blue Ridge Community And Technical College
01.2020 - 03.2020
Youth Development Professional
Boys & Girls Club Of The Eastern Panhandle
01.2018 - 01.2022
Gym Receptionist
Rankin Physical Therapy and Fitness Center
01.2016 - 01.2017
High school diploma -
Berkeley Springs High School
02.2014 - 01/2017