Morgan Prestridge
Emerald Isle,NC
Summary
Dynamic Reservations Manager with a proven track record at Shorewood Real Estate, enhancing operational efficiency and customer satisfaction. Expert in reservations software and adept at staff training, I significantly boosted occupancy rates and streamlined the onboarding process. Excelled in problem-solving and interpersonal communication, ensuring superior service and positive customer feedback.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Shorewood Real Estate
2013.02 - Current
- Data-Entry and onboarding process for new properties into PMS and OTA's
- Troubleshooting and solution provider for PMS, OTA, and any other platform used by our company.
- Hired, trained, and continue to work closely with front desk, housekeeping department, maintenance department, and owners to achieve smooth operations.
- Trained employees during recent PMS change
- Troubleshoot issues that employees, guest, or owners report regarding our PMS, Website, or any other online presence.
- Performed accounting process in PMS when receiving vendor bills, charging owners, and paying out vendors
- Maintained accurate records of reservations on PMS and forecasted probable revenue streams.
- Created rate strategies and worked with revenue manager to boost occupancy and average achieved room rate.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Consulted with homeowners to discuss new rate plans and promotions.
- Handled billing information
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Education
Associate of Applied Science - Business Administration And Management
Carteret Community College
Morehead City, NC05.2018
Skills
- Account Reconciliation
- Records Management
- Customer Service
- Phone Etiquette
- Call Control
- Reservation software
- Complex Problem-Solving
- Report Generation
- Reservations Management
- Staff Training and Development
- Customer Satisfaction
- Research and analysis
- Issue Resolution
Certification
- North Carolina Real Estate Broker, REALTOR
- North Carolina Notary Public
Timeline
Operations Manager
Shorewood Real Estate
2013.02 - Current
Associate of Applied Science - Business Administration And Management
Carteret Community College
- North Carolina Real Estate Broker, REALTOR
- North Carolina Notary Public
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