Morgan Ransom
141 Flat Top Lake
Summary
Meticulous, with a track record of improving processes and following procedures in accordance with company and client goals. Receptionist who is knowledgeable and professional and has experience with administrative support and customer service. Ability to work independently or in a team environment with a self-motivated work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Padrinos Italian Restaurant
- Oversaw a team and made direct reports who were responsible for over12 employees
- Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits
Remote Sales Representative
- Maintained open lines of communication with existing customers in order to provide them with immediate access to new products
- Identified customers' needs and provided information on appropriate products in order to promote cross-selling
- Generated leads and made cold calls to customers to schedule appointments and bring in new business each week
- Provided excellent customer service by carefully reviewing feedback and responding to account holders' needs and requests
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
- Made and received payments
- Customer support
Dental Assistant
Shady Spring Dental Care
- Took down patients' medical histories, documented current symptoms, and retrieved records from previous visits for dentists to review
- Specialized in filing patient records and processing billing and payments
- Taught patients about dental hygiene, pre-operative instructions, and post-operative care
- Took dental images while adhering to strict patient safety guidelines, which included warnings about risks during pregnancy, [Action], and the use of lead aprons
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prepare for the next patient and maintain health and safety practices
- Assisted dentists by handing them the proper instruments during procedures
- By completing insurance forms, verifying insurance information, and maintaining records, I was able to schedule appointments, prepare bills, and receive payment for dental services
- Have a thorough understanding of the protocols that govern filling mixing
- Schedule appointments and follow up with phone calls
- Used numbing gel to apply desensitizing agents and prepare patients for anesthetic injections
- Scheduled new and existing customers' appointments, taking into account provider availability and scheduling loads
- Explained treatment procedures and gave patients instructions on how to care for themselves at home
Account Manager
Carahsoft
01.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Stayed abreast of emerging trends in cyber security, applying new knowledge to enhance existing solutions proactively.
- Boosted cybersecurity awareness among employees through effective training sessions and workshops.
- Stayed up-to-date on emerging threats and trends in cybersecurity, applying new knowledge to strengthen organizational defenses.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Overhauled outdated IT infrastructure to streamline workflows while enhancing security protocols against cyber threats.
- Implemented robust cybersecurity measures that minimized risks associated with data breaches and other cyber threats.
- Stayed informed on emerging cybersecurity trends and best practices, applying knowledge to improve overall security posture.
Office Administrative Assistant
Shady Spring Dental Care
01.2016 - 01.2023
- Received business correspondence and routed it to the appropriate departments and employees
- Set up, maintained, optimized, and purged physical and electronic filing systems to keep records compliant and current
- Provided software support and training to the entire office, including troubleshooting and optimization
- Provided administrative and professional staff with subject matter expertise including answering questions, troubleshooting problems, and training on specific uses
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance
- Answered phones to direct callers, schedule appointments, and provide general office information, which relieved the office staff of some of their responsibilities
- Scheduled patients and checked out patients and handled finances and payment
- Advertisement and upselling on products
- Handled insurance claims
Education
High School - undefined
Shady Spring High School
Shady Spring, WVSkills
- Microsoft PowerPoint
- Coordination
- Microsoft Excel
- Time management
- Microsoft Office
- Billing and invoicing
- Microsoft Word
- Sedation Certified
- Nitrous Certified
- Customer relations
- Database entry
- Scheduling
Certification
Certified network security administrator
Sales product specialist
Cloud security
Prisma Access
Explicit proxy, connectivity and global protect for always on the Internet security
Cortex XDR
Sales recruit
Timeline
Account Manager
Carahsoft
01.2022 - Current
Office Administrative Assistant
Shady Spring Dental Care
01.2016 - 01.2023
Manager
Padrinos Italian Restaurant
Remote Sales Representative
Dental Assistant
Shady Spring Dental Care
High School - undefined
Shady Spring High School
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