Morgan Reynolds

• Maintained computer and physical filing systems.
• Managed team of up to 18 including 2 doctors
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.
• Evaluated employee records and productivity to complete employee evaluations.
• Developed standard operating procedures for all administrative employees.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Prepared meeting materials and took clear notes to distribute to stakeholders.

Guiding patients to the chair and making sure they are comfortable and ready for the appointment
Talking to patients and educating them about good oral hygiene and the dentist’s instructions
Preparing rooms for appointments
Sterilizing instruments
Handing instruments to the dentist during a procedure
Using the suction hose to keep the patient’s mouth dry
Maintaining and organizing patient records
Taking phone calls and scheduling appointments
Communicating with patients about billing and making payments