Morgan Richards
Deltona
Summary
Results-driven professional with a strong background in environmental services. Expertise in cross-functional coordination and organizational skills, successfully streamlining communication processes and boosting team engagement to ensure high standards of service and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Environmental Services Team Lead
PAM Health Hospital
07.2025 - Current
- Coordinated daily operations to ensure efficient patient service delivery.
- Assisted in training new team members on hospital protocols and procedures.
- Supported implementation of patient feedback systems to enhance care quality.
- Monitored staff performance to maintain high standards of service excellence.
- Collaborated with multidisciplinary teams to resolve patient inquiries effectively.
- Streamlined communication processes between departments for improved efficiency.
- Facilitated team meetings to discuss operational challenges and solutions.
- Established clear expectations for each team member''s responsibilities to maintain accountability throughout daily tasks while encouraging open communication among colleagues about potential obstacles or concerns that may arise during operations.
- Boosted team morale and engagement by organizing team-building activities, promoting collaboration, and recognizing individual achievements.
- Led weekly team meetings to discuss goals, review progress, address challenges, and celebrate successes together as a cohesive unit.
- Managed scheduling, ensuring optimal coverage during peak hours while also accommodating employee availability and preferences.
- Managed inventory levels to optimize material flow and minimize stockouts.
- Collaborated with cross-functional teams to identify and resolve material-related issues.
- Developed relationships with suppliers to facilitate effective communication and issue resolution.
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
- Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
Environmental Services Housekeeper
Halifax Health Deltona
12.2023 - 04.2025
- Maintained cleanliness of patient rooms, common areas, and restrooms to ensure a safe environment.
- Operated cleaning equipment and tools efficiently to uphold hygiene standards across facilities.
- Implemented infection control procedures, contributing to overall health and safety compliance.
- Trained new staff on cleaning protocols and safety practices to enhance team performance.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Environmental Services Housekeeper
Advent Health Deland
01.2015 - 07.2020
- Collaborated with healthcare teams to address immediate cleaning needs promptly and effectively.
- Developed efficient cleaning schedules, improving workflow and ensuring timely completion of tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
Education
Associate of Arts - A.A
Daytona State College
Daytona Beach, FL05-2027
GED -
Community Technical Adult Education
Ocala, FL12-2006
Skills
- Staff development
- Cross-functional coordination
- Strong leadership
- Customer relations
- Training and mentoring
- Schedule management
- Team building
- Inter-department collaboration
- Teamwork and collaboration
- Reliability
- Organizational skills
- Adaptability and flexibility
Timeline
Environmental Services Team Lead
PAM Health Hospital
07.2025 - Current
Environmental Services Housekeeper
Halifax Health Deltona
12.2023 - 04.2025
Environmental Services Housekeeper
Advent Health Deland
01.2015 - 07.2020
Associate of Arts - A.A
Daytona State College
GED -
Community Technical Adult Education